Procurement Specialist - Supplier Services

<div class="content-intro"><p><strong>About MISUMI Americas</strong></p> <p>MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.</p></div><h3><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">What’s in it for you?</span></h3> <p><span style="text-decoration: underline; font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>Opportunity To Unlock Your Creativity</strong></span><br><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.</span></p> <p><span style="text-decoration: underline; font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>Opportunity To Grow Your Career</strong></span><br><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.<span style="font-weight: 400;"><br></span></span></p> <h3><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Impact In This Role</span></h3> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">The Procurement Specialist – Supplier Service is responsible for owning the end-to-end execution and optimization of supplier order flows across domestic and international supply chains. This role ensures delivery reliability, proactive issue resolution, and continuous improvement of procurement operations.</span><br><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">The position requires strong analytical capability, system proficiency, and the ability to collaborate cross-functionally with suppliers, Customer Service, warehouse operations, and internal stakeholders. The successful candidate will not only execute daily operations but also identify trends, resolve root causes, and drive improvements in supplier performance and internal processes.</span></p> <h3><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">What You’ll Be Doing</span></h3> <h3><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Key Responsibilities</span></h3> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Own the full order lifecycle from placement through delivery. Validating lead times, tracking status, expediting critical orders, and resolving exceptions such as delays, short shipments, freight damage, and incorrect materials, while ensuring transactions are processed accurately within defined service levels.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Serve as the primary point of contact among suppliers, Customer Service, and warehouse operations, driving proactive communication about disruptions, owning escalations through to resolution, and building the working relationships that keep operations stable before problems compound.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Track and drive performance against key operational KPIs, including order-processing productivity, supplier delay rates, and claim turnaround time, while analyzing trends to surface root causes and translate findings into concrete recommendations that move the needle.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Manage order workflows across ERP, case management, and supplier portal systems (Newton, Pega, Prosugate), maintaining data accuracy and compliance across all procurement transactions, supporting issue identification and testing through system changes, and keeping operational dashboards reliably current.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Identify recurring operational breakdowns, drive root cause elimination, and actively contribute to automation and workflow improvement initiatives, working cross-functionally with Procurement, IT, Customer Service, and Warehouse to raise the performance floor across the supply chain.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Partner with Sales, Product Development, and Customer Service on quotations, expedites, and special orders while providing timely, accurate status updates to internal stakeholders and contributing to broader initiatives that improve both customer experience and operational efficiency.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Operate with a high degree of initiative and independent judgment in a fast-paced, high-volume environment, managing competing priorities effectively and taking on additional duties as the role evolves.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Plus, all other duties as assigned by the management.</span></li> </ul> <h3><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Qualifications and Skills</span></h3> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Bachelor’s degree in supply chain, Business, Engineering, or related field (or equivalent experience)</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">2–4 years of experience in procurement, supply chain operations, or order management in a high-volume environment</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Strong analytical and problem-solving skills with the ability to interpret operational data and identify trends</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Advanced proficiency in Microsoft Excel (pivot tables, lookups, data analysis)</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Excellent time management and prioritization in a fast-paced environment</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Strong attention to detail and data accuracy</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Effective communication and stakeholder management skills</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Ability to manage conflict and resolve issues with internal and external partners</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Self-driven with a continuous improvement mindset</span></li> </ul> <p><br><br></p><div class="content-conclusion"><p>We’re actively seeking teammates who:</p> <ul> <li>Bring diverse perspectives and experience to our culture and company.&nbsp;</li> <li>Excel at being part of a strong, empathetic team.</li> <li>Thrive in an environment emphasizing respect, honesty, collaboration, and growth.</li> <li>Have an ‘always learning’ mindset that celebrates learning, not just wins.&nbsp;</li> <li>Help us continue to build a world-class organization that values the contributions of all of our teammates</li> </ul> <p>We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.</p></div>