Product Adoption Lead

How You'll Make an Impact

• Drive hands-on customer adoption through Product workshops/clinics, and guided onboarding efforts to increase repeat usage of Vena Copilot
•  Identify and resolve real-world adoption blockers (accuracy gaps, UX friction, data/model issues) and partner with Product and Engineering to surface structured, actionable feedback from customers
• Validate product improvements with customers and ensure issues are fully closed-loop
• Work closely with Marketing to build customer proof points, case studies, and referenceable AI success stories
• Enable Sales, Customer Success, and Partners with adoption playbooks and best practices
• Track and analyze usage patterns to proactively intervene where adoption stalls
• Help define what “successful AI usage” looks like across different customer segments
• Contribute to improving trust and perceived accuracy of Vena Copilot through real usage

We'd Love to See

•  2–5 years experience in Customer Success, Solutions Consulting, Product Ops, or similar
• Strong customer-facing skills (training, facilitation, troubleshooting)
• Ability to diagnose problems (not just report them) and drive resolution
• Comfortable working in ambiguous, fast-evolving product environments
• Strong communication skills, able to simplify complex concepts into practical workflows
• Data-driven mindset – able to track usage, identify patterns, and act on insights
• Experience with Excel-based workflows or FP&A tools is a strong asset; Vena knowledge is strongly preferred
• Ability to work cross-functionally with Product, Engineering, and GTM teams
• Bias for action and ownership – operates with urgency and accountability
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies
• Experience working with AI/ML-powered products preferred 
• Familiarity with analytics, reporting, or planning workflows preferred
• Exposure to SaaS adoption or product-led growth environments preferred