Product Deployment Specialist

About Perceptyx

The Role

What You’ll Do

• Product Deployment & Forward-Deploy Support: Serve as the deployment lead for emerging, technically complex product capabilities (integrations, APIs, automation, and platform services). Act as a customer-facing point of contact for technical implementation discussions below core architecture design.
• Productization & Readiness: Translate real-world customer deployment experiences into structured recommendations for product managers—highlighting feature gaps, packaging implications, and workflows to shift the platform from bespoke support to repeatable delivery patterns.
• Technical Enablement & Security Scrutiny: Build onboarding materials, implementation guides, and technical FAQs. Support enterprise technical due diligence by helping compile, vet, and respond to customer questions related to security, architecture, data handling, and compliance.
• Integration & Migration Support: Support customer adoption of strategic integration capabilities (HRIS, ATS, API-based, and automation-driven patterns). Shape and operationalize migration paths from legacy, custom-scripted, or file-based workflows onto newer, standardized integration models.
• Risk Mitigation: Proactively identify and address deployment friction, operational risks, unclear software ownership, and readiness gaps that impact enterprise adoption.

What You Bring

• Experience: 4+ years in Product Operations, Technical Program Delivery, Solutions Engineering, Technical Implementation, Product Enablement, or a similar role in a B2B SaaS environment.
• Technical Acumen: Strong practical understanding of APIs, integrations, automation patterns, data flows, and enterprise platform behaviors.
• Communication & Synthesis: Excellent written and verbal communication skills, with a proven ability to translate complex technical criteria into business values for non-technical stakeholders and cross-functional teams.
• Enablement & Content: Experience creating technical documentation, implementation checklists, repeatable workflows, and enablement assets.
• Ambidextrous Mindset: Proven ability to operate effectively in ambiguous, emerging spaces where processes are still evolving, while maintaining sharp attention to execution detail.
• Education: Undergraduate degree preferred, or equivalent practical experience.

• Experience working directly with enterprise customer tech teams on architectural or security reviews.
• Familiarity with developer-facing capabilities such as SDKs, webhooks, or MCP-related patterns.
• Specific domain experience in HR Tech, employee experience software, survey platforms, or enterprise people analytics.

Our Interview Process & AI Transparency

• Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience.
• AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates.
• Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter prior to the start of the session. Opting out will not negatively impact your candidacy.

Compensation & Benefits

• US: $135,000-$150,000 USD per year.
• Canada: $130,000-$150,000 CAD per year
• Uruguay: 3,110,000-3,321,000 UYU per year
  • Note: Final compensation is determined by factors including experience, geography, and skills.
• Benefits: Comprehensive medical, dental, and vision insurance; [401k/RRSP] matching; generous PTO and paid holidays; parental leave; and professional development budget.

• Perceptyx is an EEO/AA/Minority/Female/Disability/Veteran employer. In compliance with the ADA and applicable state/local law, Perceptyx will provide reasonable accommodations to qualified individuals with disabilities.
• In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Perceptyx provides accommodations for people with disabilities throughout the recruitment process. If you require an accommodation, please let us know.
• We comply with all local labor laws (Law 19.691 and Equality Act 2010) to ensure fair treatment globally.