Staff Product Designer

<div class="content-intro"><p style="line-height: 1.2;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">^{PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.&nbsp;}</span></p></div><p>^{<span style="font-family: helvetica, arial, sans-serif;">Enterprises trust our conversational AI platform to automate millions of customer interactions every day. Your mission is to shape the end-to-end experience across the Agent Studio platform - from Landing, Building, Supervising and the Multi Channel Experience.</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">This critical role drives the design vision for foundational tooling, human supervisor interfaces, and the market-leading user experience across all surfaces from Voice to Webchat, WhatsApp, Email, and SMS. You will be responsible for ensuring the highest level of design craftsmanship, driving a unified, world-class experience, and maximizing the impact of design across the entire organization.</span>}</p> <h2>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Key Responsibilities</strong></span>}</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Lead Design Initiatives:</strong> Define and deliver product design across multiple initiatives, ensuring alignment with user needs and business goals.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Advocate for Design Systems:</strong> Support and promote the company wide design system and ensure its use. Champion brand, copy and design standards.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Shape Strategy:</strong> Partner with Product and Engineering to define product strategy. Shape product and business opportunities.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>User Advocacy:</strong> Develop and promote a deep understanding of users and their needs company wide.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Elevate the Craft:</strong> Ensure the highest level of design craftsmanship and impact. Foster collaborative culture and develop and improve design processes across the organization.</span>}</li> </ul> <h2>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Qualities we look for&nbsp;</strong></span>}</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Passion for Design:</strong> A deep passion for Product Design and UX Design craft; committed to creating meaningful, impactful user experiences.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Extensive Experience:</strong> A minimum of 5-7 years as a Product Designer in a fast-paced environment, with at least 2 years leading holistic design as a Staff Product Designer (or equivalent title).</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Multi-Disciplinary Expertise:</strong> Strong skills in UI, UX, and visual design, with a proven track record of crafting functional yet delightful customer experiences. Comfortable working through complex flows, creating engaging interfaces, and storytelling through visuals and prototypes.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>AI:</strong> Curiosity about AI and emerging technologies; Championing AI Native Workflows: Proven ability to leverage AI for design acceleration and a track record of introducing AI-native workflows and tooling to elevate the design team's efficiency and craft.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Data-Informed Design:</strong> Your design work is deeply rooted in ideation, experimentation and evidence, ensuring that recommendations are always backed by data.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Comfortable with Ambiguity:</strong> Able to work at speed while maintaining high-quality and thoughtful solutions; driving clarity from complexity and ambiguity.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Balances User and Business Needs:</strong> Equally focused on user experience and business objectives, ensuring that design solutions meet both criteria effectively.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Strong Communicator and Facilitator:</strong> An outstanding communicator who can bring people together, build strong relationships, and gain alignment across teams. Inspires through design and narrative.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Mentorship Experience:</strong> Experienced in mentoring Product Designers, providing guidance that enables them to learn, grow, and progress in their careers.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Cross-Functional Collaboration:</strong> Builds strong relationships with cross-functional partners, developing best practices for engagement and collaboration across the organisation.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Industry Knowledge:</strong> Strong knowledge of Conversational AI and Enterprise Platforms, with the ability to apply this expertise to deliver impactful design solutions.</span>}</li> </ul> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Embedded Team Experience:</strong> Experienced in being deeply embedded within a development team, working with a light touch from the Product Manager to deliver high-quality outcomes.</span>}</p> <hr> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Benefits</strong></span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">💰</span> Participation in the company’s employee share options plan</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🏝</span> Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🏡</span> Flexible working from home policy</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🌎</span> Work from outside of the UK for up to 6 months each year</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🫂</span>TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🧡</span> Enhanced parental leave</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🚲</span> Bike2Work scheme</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">📚</span> Annual learning and development allowance</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🏡</span> We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s2"><a href="https://emojipedia.org/family-man-woman-girl/">👨‍👩‍👧</a></span> Company-funded fertility and family-forming programmes</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s2"><a href="https://emojipedia.org/cherry-blossom/">🌸</a></span> Menopause care programme with Maven</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🏥</span> Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🌎</span>&nbsp;Sabbatical Program: 5-week paid sabbatical available after 5 years of employment</span>}</p><div class="content-conclusion"><hr> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.}</span></p> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Our core values are:}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/only-the-best/63f754d467834139.gif" alt=":only-the-best:" width="30"><br></strong><strong>Only the best<br></strong>We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" alt=""><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/ownership/753f47103884882c.gif" alt=":ownership:" width="30"><br></strong><strong>Ownership<br></strong>We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/relentlessly-improve/b5e1910b7c09b966.gif" alt=":relentlessly-improve:" width="30"><br></strong><strong>Relentlessly improve<br></strong>We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/bias-for-action/0a5bd6888d3f2db1.gif" alt=":bias-for-action:" width="30"><br></strong><strong>Bias for action<br></strong>Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/disagree-and-commit/0cee7f9f02baac38.gif" alt=":disagree-and-commit:" width="30"><br>Disagree and commit<br></strong>We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.<strong><br></strong>}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/build-for-people/9c2fba2ffb2331c8.gif" alt=":build-for-people:" width="30"><br>Build for people<br></strong>We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: arial, helvetica, sans-serif;"><em>PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.</em><br></span>}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><em>Kindly find the Privacy Notice for our recruitment process by following the link <a href="https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded">here</a>. This document provides important information regarding how we handle your personal data throughout the recruitment journey.</em></span>}</span></p></div>