Product Manager (Agentic AI)

<p><strong>Job Title: Agentic AI Product Manager</strong><br><strong>Location:</strong> India<br><strong>Reports to:</strong> Agentic AI COE Leader</p> <p><strong>Position Overview:</strong><br>We are seeking a highly motivated <strong>Agentic AI Product Manager</strong> to drive the market launch and IP roadmap of our innovative AI-powered solutions collaborating with sales, marketing, consulting and development. This role will work closely with the Agentic AI COE Leader to transform cutting-edge technologies—including autonomous agents, LLMs, and multi-agent systems—into scalable, customer-centric products integrated with platforms like ServiceNow.</p> <p>The ideal candidate will have strong experience in AI product lifecycle management, cross-functional collaboration, and aligning technology capabilities with business goals.</p> <p><strong>Key Responsibilities:</strong></p> <p><strong>Product Strategy &amp; Market Analysis </strong></p> <p>- Understand competitive market intelligence and conduct research to inform our AI roadmap and features while ensuring product/market fit.</p> <p>- Define product requirements and roadmaps in partnership with the Agentic AI COE Leader and cross-functional teams that results in customer impact (cost reduction, time savings, strategic differentiation, etc.)</p> <p>- Support the COE Leader in assessing AI innovation opportunities across industries. And translate strategic AI innovation goals into tangible product development initiatives.</p> <p>- Identify use cases where agentic AI can enhance and/or orchestrate enterprise workflows, particularly on ServiceNow.</p> <p>- Develop ROI models and frameworks for realizing value of our AI offerings and solutions</p> <p><strong>Cross-functional Collaboration</strong></p> <p>- Collaborate with sales, solution consulting, design, engineering, data science, and ServiceNow platform teams to deliver high-impact AI capabilities and IP</p> <p>- Work closely with client-facing teams to identify POC’s opportunities, prioritize features, gather feedback and ensure adoption (i.e. production rollout) success.</p> <p>- Work with our engineering teams to facilitate the agile development processes, define epics, elaborate user stories, translate and prioritize backlog and conduct retrospectives</p> <p><strong>AI IP Development</strong></p> <p>- Manage product lifecycle from ideation to launch, with a strong emphasis on usability, performance, ROI and business outcomes.</p> <p>- Ensure products integrate seamlessly with ServiceNow (e.g., ITSM, HRSD, SecOps).</p> <p>- Oversee feature validation, testing, and iteration using agile methods and customer feedback.</p> <p><strong>Market Awareness &amp; Launch</strong></p> <p>- Stay informed on emerging trends in agentic AI, LLMs, multi-agent systems, and enterprise automation.</p> <p>- Evaluate and prioritize experimental ideas, proof-of-concepts, and beta features with our clients and partners.</p> <p>- Participate and orchestrate market awareness events like webinars, client roundtables, analyst presentations, partner briefings, etc. &nbsp;</p> <p>- Assist in developing product marketing collateral such as data sheets, product positioning, FAQ’s, sales enablement, etc.</p> <p>- Ensure product success in market measured by IP and services revenue from AI products and the number of production go-lives</p> <p><strong>Qualifications:</strong></p> <p>- Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field.</p> <p>- 3+ years of experience in product management with a focus on AI, machine learning, or enterprise software.</p> <p>- 7+ years of experience in a consulting or a product company.</p> <p>- Experience integrating AI solutions into platforms like ServiceNow or similar enterprise systems.</p> <p>- Strong understanding of AI/ML concepts including LLMs, autonomous agents, and NLP.</p> <p>- Experience with AI cloud services from AWS, Google GCP, Azure, etc.</p> <p>- Experience in launching enterprise AI solutions with exposure to AI governance, ethics, responsibility, etc.</p> <p>- Experience working in services or consulting environments preferred specifically with AI</p> <p><strong>Preferred Skills:</strong></p> <p>- Familiarity with ServiceNow’s AI features (e.g., Virtual Agent, Predictive Intelligence).</p> <p>- Data Science and Python experience</p> <p>- Understanding of MLOps lifecycle and human-in-the-loop design.</p> <p>- Strong storytelling, prioritization, and stakeholder communication skills.</p> <p>- Industry knowledge in sectors such as BFSI and Telecom, is a plus.</p> <p>&nbsp;</p>