Senior Product Manager

• This is a remote role based in the UK, with approximately one trip per quarter for team meetups (usually in the UK or Jersey).
• If you haven’t worked at the commercial layer of a SaaS product (pricing, packaging, upsell mechanics, NRR), this role isn’t the right fit.
• We're looking for someone whose recent work has been inside a configurable B2B SaaS product with multi-stakeholder rollouts at roughly Pinpoint's scale. If your product experience is primarily at large enterprise platforms, in consultancy, or in environments where the product motion is self-serve or PLG, this is also unlikely to be the right fit. 
• This is not a role where you'll be handed a backlog. You'll be expected to build the commercial case for what gets built, own the financial performance of your vertical, and defend your decisions to senior leadership.
• You'll work with our CFO and CEO. You won't be expected to be a financial modeler, but you will be expected to walk into those conversations with a defensible view, the numbers to back it, and the confidence to hold your position.
• Pinpoint isn't for everyone. We're still in startup mode: lean, fast-moving, and sometimes ambiguous. You'll thrive if you're proactive and comfortable building structure from scratch.
• Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.

About the Role:

• Own end-to-end delivery for Marketplace features: discovery, spec, build, ship, and iterate (creating clear specs and acceptance criteria that engineering can move on confidently)
• Analyse existing Marketplace features and find opportunities to improve adoption and revenue
• Use commercial reasoning as the primary evidence in roadmap prioritisation (not gut feel, not a feature wish list)
• Build pricing and packaging proposals for new and existing upsell features: understand costs (including LLM call costs and third-party licensing), model revenue potential, and present a credible plan
• Evaluate build vs. buy decisions with vendors and partners, scope what we'd need to build ourselves, assess third-party costs, and make a defensible recommendation
• Work closely with the CFO on the commercial direction of the Marketplace, contributing to the upsell line of Pinpoint's financial model
• Own the financial performance of the Marketplace vertical and understand the model behind it, not just report what happened
• Conduct customer interviews, validate hypotheses, and synthesise insights into clear product decisions
• Present roadmap and commercial decisions to senior leadership
• Drive cross-functional alignment across Engineering, Design, CS, and Sales

• Day 30: Meet the team, get hands-on with existing Marketplace features, and take ownership of work in flight
• Day 60: Have a clear view of where the commercial opportunity is biggest, backed by data, and be running projects end-to-end
• Day 90: Validate your first commercial proposal with senior leadership and begin delivery on the priority initiative

About You:

• Direct PM experience in B2B SaaS, owning features end-to-end from discovery through to post-launch iteration — specifically in a configurable workflow product with multi-stakeholder customers and real integration depth
• Proven experience building pricing and packaging proposals for SaaS features: understanding cost inputs (licensing, API calls, infrastructure), revenue potential, and how to structure what you charge
• Experience evaluating and negotiating build vs. buy decisions with external vendors or partners
• Understanding of upsell and NRR mechanics in B2B SaaS. You know why a number is what it is, not just what the number is
• Has launched and grown an upsell, credit-based, or marketplace feature in a B2B SaaS context, and can walk through both the commercial case and the outcome with specifics, not just headline numbers
• Ability to defend roadmap decisions under pressure: structured, evidence-led, able to hold your own in senior leadership discussions
• You've embedded AI into how you do product work, and you have a clear view on where AI changes what we should build, not just how we build it. You think in terms of what LLM APIs and AI agents make possible, and bring that lens into your roadmap by default.
• Experience working at a B2B SaaS startup or scale-up where the company grew meaningfully during your tenure, ideally between 75 and 300 employees.

What We Offer:

• Comprehensive healthcare – Excellent medical, dental, & vision coverage for you and your family
•  Unlimited holidays – Take the time you need to rest and recharge
•  Mental health support – Unlimited, immediate access to professional counseling via Spill
•  Retirement contributions – 401k or pension contributions depending on your location
•  Remote-first – Work where you’re most productive, with flexibility and trust as the default
•  Equity with real upside – Share in the long-term value you help create
•  Fully paid parental leave – Up to 16 weeks of paid leave for new parents
•  Learning budget – Annual funds for courses, books, or anything that supports your growth