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Senior Product Manager

Suger Inc

Vancouver$130k–180kHybrid4mo ago
Employment
Full-time
Seniority
Senior

About the role

About Us

In this role, you will

  • Design end-to-end user journeys for AI-powered workflows and continuously iterate on the user experience. You’ll balance customer impact, system reliability, and engineering complexity when making product decisions.
  • Work closely with Customer Success to gather qualitative and quantitative feedback on how customers interact with AI-driven features. You’ll occasionally support onboarding or troubleshooting to deeply understand real-world user behavior, edge cases, and trust concerns around automation.
  • Develop and own the product vision, strategy, and roadmap for intelligent systems that automate and optimize pricing, contracting, billing, and compliance workflows.
  • Define clear success metrics for AI-powered features, including adoption, accuracy, efficiency gains, and customer outcomes, and deliver measurable business impact.
  • Partner closely with engineering to test, validate, and ship AI-enabled products, ensuring correctness, transparency, and reliability in production environments.

We're seeking someone with experience including:

  • 5+ years of product management experience, ideally in B2B SaaS, developer platforms, or enterprise software.
  • Strong understanding of the full product lifecycle, from problem discovery and prototyping to production deployment, iteration, and monitoring - including products with complex backend or data dependencies.
  • Excellent communication skills, with the ability to collaborate across engineering, design, customer-facing teams, and leadership to align on goals and execution.
  • Strong critical thinking skills, with the ability to uncover underlying problems and opportunities, even when existing workflows appear to be functioning well.
  • A data-driven mindset, with experience using data to validate hypotheses, evaluate AI system performance, measure success, and inform product direction.
  • Experience with Salesforce, HubSpot, sales operations, billing systems, or cloud marketplaces is a strong plus.
  • Experience working on AI-powered products, automation, APIs, or data-intensive systems is a strong plus.

Why You Join Us

  • Pay Range: $130,000 - 180,000 CAD
  • Competitive compensation and equity plan.
  • Monthly office stipends for lunch and commute-related benefits.
  • Full healthcare benefits - extended health care, dental, vision, and life insurance.
  • Work alongside a top-notch team with experience at Google, Meta, Salesforce, Pave, Motive, and Square - building AI agent and AI infrastructure SaaS that powers revenue workflows.
  • Own a major pillar of our go-to-market strategy from day one - driving architecture, engineering standards, and platform reliability with the autonomy to build what you think is right.
  • Fast-moving, flat org with real product-market fit and big ambitions where you’ll ship quickly, influence the roadmap, and see direct customer impact.


Compensation

Perks & benefits

  • Equity Compensation

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