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Associate Product Manager
Switchgrowth Com
WorldwideRemote1y ago
- Employment
- Full-time
- Seniority
- Junior
About the role
- High expectations with a flexible environment for everyone. Hours, appointments, health, exercise, hobbies, family - whatever you need to be at your best.
- Remote work environment with team events and office space rentals
- Collaborative and respectful co-workers who succeed as a team (no Switcher left behind)
- Structured mentorship programs
- Team lunches, happy hours, and events
- Implement the Switch platform for strategic clients and own the customer feedback loop with engineering
- Support and execute closing deals, onboarding and retaining Switch customers while surfacing ideas to streamline process and track quality assurance
- Present insights and pitch feature capabilities to executive clients on a regular basis
- Manage customer support requests alongside engineers, spanning front-end and back-end features
- Leverage advanced analytics to improve software performance and customer marketing results
- Contribute to the machine-learning product roadmap with automation concepts that unify data inputs with AI systems
- Participate in relationship management with customers and partners, including leading technical and product/pricing/business discussions
- Support development and execution of international growth strategies
- Participate in development of materials including playbooks, handbooks, product documentation, whitepapers, case studies, marketing material, presentations
- Collaborate with cross-functional groups (engineering, machine-learning and data science)
- Perform deep customer discovery and disseminate feedback with the engineering team to inform feature and product direction and roadmap
- Support pipeline and forecasting efforts that inform strategy and planning
- Synthesize complex information and make actionable recommendations to the leadership team
- 1-3 years of experience in management consulting
- Some experience in analytics, data science or computer science
- Interest in applying technical skills to drive commercial business relationships and customer success
- Interest in expanding technical skills
- Comfortable joining technical sales meetings with client engineering teams
- Initiative to push for the best possible results and develop scalable solutions
- Switch is located in Toronto, Canada, but operates fully remotely.
- Remote candidates are welcome to apply.
- Market competitive compensation based on experience
- Meaningful equity in a fast-growing startup
Perks & benefits
- Equity Compensation
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