Product Manager, Case Central (MSF)

<p>GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT &amp; SS), GovTech develops the Singapore Government’s capabilities in Data Science &amp; Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.</p> <p>At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.</p> <p>Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!</p> <h4>Learn more about GovTech at tech.gov.sg</h4> <p>You are a Product Manager delivering MSF’s Case Central platform, which aims to empower caseworkers to deliver holistic, coordinated and efficient support – driving better client and family outcomes. You own product outcomes, prioritisation and cross-domain trade-offs, with the aim to deliver measurable impact with a product that serves multiple divisions across MSF.</p> <h4>Responsibilities:</h4> <ul> <li>Strategy &amp; Outcomes: Set product strategy and OKRs aligned to MSF and sector outcomes for your squad; translate needs into a sequenced and measurable roadmap.</li> <li>Prioritisation &amp; Decision-Making: Own backlog prioritisation across domains; make and communicate clear trade-offs with documented rationale.</li> <li>Delivery Partnership: Partner Business/Engineering/Design to deliver iteratively; manage dependencies; and collaborate closely.</li> <li>Market and Customer Research: Conduct thorough market analysis and customer research to identify needs, trends, and opportunities. Utilize insights to inform product development and positioning.</li> <li>User Advocacy: Act as the voice of the user within the organization. Ensure that user needs and feedback are integrated into product planning and development.</li> <li>Adoption &amp; Change: Work closely with CM team to plan rollout readiness (training, comms, support, feedback loops) and improve adoption across divisions and sector partners.</li> <li>Metrics, Risk &amp; Governance: Ensure instrumentation and dashboards for adoption/efficiency/quality; proactively manage risks (privacy/security, data quality, operational readiness).</li> </ul> <h4>Requirements:&nbsp;</h4> <ul> <li>4+ years of product management experience with evidence of shipping outcomes and leading cross functional teams</li> <li>Bachelor’s degree in Computer Science, Business, Engineering, or a related field</li> <li>Strong product craft: Discovery, Prioritisation, Metrics, Data-Driven, Stakeholder influence</li> <li>Strong sense of ownership and accountability</li> <li>Excellent in stakeholder management and communication</li> <li>Nice-to-have: Experience in case management/workflow systems, Salesforce platform experience</li> </ul> <p>GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.</p> <p>Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.</p> <p>We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.</p> <p>Learn more about life inside GovTech at go.gov.sg/GovTechCareers</p>