Product Manager (Fulfilment Experiences)

<p>Takealot Group is looking for a <strong>Junior</strong> <strong>Product Manager</strong> to help improve its Fulfilment Experiences - a key part of what makes Takealot.com one of the most successful ecommerce platforms in South Africa. In this role, you will focus on tools that support the day-to-day operational teams within supply chain and logistics, helping to create the best fulfillment experiences for internal and external clients.&nbsp;</p> <p>You will work closely with <strong>engineering, supply chain &amp; logistics operations, and client-focused teams</strong> to define requirements, test ideas, and deliver improvements that drive better fulfillment experiences and measurable business impact.&nbsp; You bring <strong>analytical thinking, customer empathy, and a practical product mindset</strong>, helping the team identify opportunities, prioritise initiatives, and scale what works.</p> <p><strong>Think you’ve been challenged before? Think again!</strong></p> <ul> <li><strong>Scale:</strong> Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.</li> <li><strong>Learn:</strong> We work with the best of the best. Work alongside leaders and upskill in record time.</li> <li><strong>Grow:</strong> Expand your career in the fast-growing Takealot Group: <a href="http://takealot.com">Takealot.com</a>, Mr D, and Takealot Fulfilment Solutions</li> </ul> <p>The position reports to the <strong>Fulfilment Product Lead</strong>.</p> <p><strong>Your responsibilities will include:</strong></p> <ul> <li>Drive roadmap initiatives that power Fulfilment Experiences. This includes innovating and improving the back-end systems that enable seamless and scalable delivery execution, as well as client frontends.</li> </ul> <ul> <li>Translate business needs into actionable and measurable projects; partner with business owners to understand their challenges and priorities, to translate these into initiatives that improve the fulfilment experience.</li> <li>Foster a culture of continuous improvement by evolving product management practices to suit the fast-paced, dynamic nature of supply chain and logistics.</li> <li>Define and monitor key metrics (e.g., delivery turnaround time, fulfilment experience scores) to inform product decisions. Use data to create compelling business cases for prioritising initiatives.</li> <li>You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements</li> <li>Conduct workshops with stakeholders to elicit detailed functional requirements. Document these requirements (OKR &amp; BRS) for engineering teams to create technical specifications.</li> <li>Work with technical leads and subject matter experts to align on the technical vision, balancing the operational trade-offs with usability, scalability, and performance.</li> <li>Coordinate cross-functional teams, including engineers, BI analysts, and UI designers, to deliver projects on time and within scope. Track project progress from concept to release, ensuring alignment with business goals.</li> </ul> <ul> <li>Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution to commitments</li> <li>Collaborate with QA teams to review test plans and scripts, ensuring comprehensive coverage and high-quality product releases. Perform user acceptance testing to validate functionality.</li> <li>Project management by setting timelines, driving project schedules and leading cross-functional development teams from design through to release. This includes monitoring for slippage and/or updating timelines and adjusting for changing scopes of work or considering mitigation options.</li> <li>Understand your target “customer” - assess end-users to ensure products deliver a seamless, efficient, and transparent experience..</li> <li>Performing user acceptance testing.</li> </ul> <p><strong>Qualifications &amp; Experience:</strong></p> <ul> <li>Relevant Bachelor's Degree or Advanced Diploma (Information Systems / Computer Science / Engineering / Commerce) with at least 5 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives through projects or responsibilities</li> <li>Experience in an agile/iterative project management and development environment is beneficial</li> <li>Experience working on customer-facing frontends, web, and apps</li> <li>Prior experience in logistics, on-demand delivery platforms, or e-commerce is preferred</li> <li>Prior experience in web-based frontend operational system development is preferred</li> </ul> <p>&nbsp;<strong>The skills we need:</strong></p> <ul> <li>Client focus: An understanding of what it takes to satisfy a variety of clients with varying needs.</li> <li>Execution skills: Demonstrated ability to define and execute a detailed product roadmap, particularly in the ecommerce, logistics or supply chain space.</li> <li>Solution-oriented: Proactive, accountable, and motivated to solve complex problems in a fast-paced environment.</li> <li>Data-driven approach: Strong analytical skills with the ability to use data to inform decisions and measure success.</li> <li>Technical acumen: Familiarity with back-end systems, APIs, and technologies that support logistics execution, such as route optimization algorithms, real-time tracking, and trip allocation logic. Thorough knowledge of prevailing and emerging mobile and e-commerce trends and technologies.</li> <li>Stakeholder management: Exceptional organisational and communication skills to balance multiple priorities and align cross-functional teams.</li> <li>Attention to detail: A meticulous approach to product development and the required documentation to support the successful assessment and execution of a detailed product initiative.</li> <li>Customer advocate: A strong focus on improving the experience for both drivers, franchise hubs and customers.</li> </ul> <p><strong>Let’s talk about life @ Takealot Group</strong></p> <ul> <li><strong>The power is in your hands</strong>: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.</li> <li><strong>No doors</strong>: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.</li> <li><strong>Remote working</strong>: Love water cooler chats <em>and </em>working from home? Takealot.com offers a remote (within South Africa) or hybrid working model for the best of both worlds.</li> <li><strong>Mentorship programme</strong>: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.</li> <li><strong>Naspers Tech Community</strong> <strong>&amp; Online Learning</strong>: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.</li> <li><strong>Good times</strong>: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).</li> <li><strong>Staff discount</strong>. Millions of products across 28 departments. What more could you ask for?</li> <li><strong>Birthday leave:</strong> Cake Day all the way. Enjoy your day off - you deserve it.&nbsp;</li> <li><strong>Right tools, right job</strong>: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech of the latest tech.</li> <li><strong>Help when you need it most</strong>: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.</li> <li><strong>Free parking: </strong>No more 5km fun runs to your desk (unless you want to).</li> </ul> <p><strong>Like what you see?</strong></p> <p>If you meet the above, you are an <strong>Extraordinary Mind. </strong>Apply today!!</p> <p style="text-align: center;"><em>Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply</em>.</p> <p>&nbsp;</p> <p>&nbsp;</p>