Product Manager, Monitoring and Reliability Product

<p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">About our client</span></strong></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Our client is a global technology organisation with complex distributed systems and a strong focus on operational excellence. The company is investing in internal capabilities that help engineering teams better understand system health, improve reliability, and respond to production issues more effectively.</span></p> <p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">About the Role</span></strong></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are looking for a Tech Product Manager to lead internal tools initiatives related to monitoring, tracing, incident management, and system visibility.&nbsp;You will work closely with engineering and operational teams to define and improve the tools, workflows, and platforms used to monitor services, detect issues, and reduce downtime.&nbsp;This role is ideal for someone who enjoys working on improving tech operations and has experience helping technical teams operate and support large-scale systems.</span></p> <p>&nbsp;</p> <p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Responsibilities</span></strong></p> <ul data-spread="false"> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own and drive the roadmap for monitoring, tracing, alerting, and incident management capabilities.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with engineering and operational teams to identify pain points and prioritize high-impact improvements.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Define and evolve internal platform capabilities related to logs, metrics, traces, dashboards, alerts, and incident workflows.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work closely with technical teams to balance reliability, scalability, speed, and usability.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Define success metrics and measure platform impact, adoption, uptime, incident response, and operational efficiency.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Translate technical requirements into product plans, priorities, and execution roadmaps.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support change management and help teams adopt new platform capabilities successfully.</span></p> </li> </ul> <p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Qualifications</span></strong></p> <ul data-spread="false"> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">5+ years of experience in Product Management or a similarly technical role.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Prior hands-on experience in software engineering/SRE, infrastructure, platform engineering, operations, or related technical environments.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong understanding of monitoring, observability, logging, tracing, alerting, incident management, and system reliability concepts.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comfortable working closely with technical teams on roadmap, architecture, and delivery.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong communication, analytical, and problem-solving skills.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comfortable operating in complex, fast-moving, and highly technical environments.</span></p> </li> </ul> <p>&nbsp;</p>