Senior Product Manager, Personalization & AI

<div class="content-intro"><h3>About CookUnity:</h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: <strong data-stringify-type="bold">empower Chefs to nourish the world.</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">If that mission has you hungry in more ways than one, you’ve found the right job posting.</span></p></div><h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>The Role</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We're looking for a <strong>Senior Product Manager, Personalization &amp; AI</strong> to lead the product vision, strategy, and execution of two interconnected pillars: our next-gen personalization systems (menu ranking, recommendations, search, predictive preferences, and adaptive UI) and a new customer-facing AI experience powered by LLMs.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This role will own both the personalization engine across the entire eater journey and the 0→1 build of a customer-facing AI experience—and will work cross-functionally with ML, LLM engineering, frontend and backend engineering, data science, design, and our culinary teams to build a highly adaptive, intelligent food experience.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You'll go deep into understanding eater behaviors, intent signals, and food preferences, and translate them into a scalable roadmap across both personalization and conversational AI that meaningfully lifts retention, conversion, and LTV. Our users make hundreds of micro-decisions every week; the goal is to simplify all of them—whether through intelligent ranking or a natural-language experience.</span></p> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You'll Do</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Define &amp; Drive Product Strategy</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own the end-to-end personalization roadmap including recommendations, ranking algorithms, adaptive feed, intent modeling, and predictive food preferences.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build a unified personalization strategy that spans discovery, ordering, search, and post-order experiences.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Translate customer insights and behavioral data into frameworks for "personalized ordering journeys" across weekly menus.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Ship High-Impact Personalization Features</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Engineering and ML to design, build, and iterate on models that personalize menus, recommendations, and content surfaces.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Launch new ML-powered features—e.g., personalized ranking, contextual suggestion surfaces, food-intent clustering, dietary preference modeling, and personalization-aware UX.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drive experimentation, A/B testing, and offline/online model evaluation frameworks to measure lift rigorously.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Build the Customer-Facing AI Experience (0→1)</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own the 0→1 product vision and roadmap for a customer-facing conversational AI experience—from problem definition and early MVP through launch and iteration.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Define use cases, conversation flows, and success criteria, balancing eater needs with technical feasibility and business goals.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner closely with LLM engineering to evaluate models, define grounding strategies, and drive prompt/context architecture decisions from a product lens.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own the full frontend product surface for the AI experience end-to-end, from UX vision through shipped features.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Establish evaluation frameworks for LLM product quality—including relevance, hallucination rate, tone, and task completion—and iterate based on real user feedback.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Deeply Understand Customer Behavior</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develop a sophisticated understanding of eater behavior patterns, including early-week ordering signals, cuisine preferences, dietary constraints, and long-term engagement drivers.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work closely with Data Science to identify behavioral segments, affinity clusters, and downstream retention impacts.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Cross-Functional Leadership</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own the end-to-end frontend product surface for the customer-facing AI experience, partnering closely with Design and Engineering from concept through launch.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate on personalization-related frontend surfaces (adaptive homepage, personalized filters, recommendation UI)—contributing product direction while partnering with other PMs and Design who share ownership.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work with Chefs and Culinary to incorporate menu diversity, cuisine metadata, and ingredient-level signals into both personalized and AI-assisted experiences.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate with Growth, CRM, and Marketplace teams to personalize acquisition, onboarding, and reactivation journeys.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Drive Measurable Business Impact</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Improve core funnel metrics (CVR, add-to-cart rate, search success rate).</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Lift order retention, order frequency, and net AOV for all eater segments.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Increase long-term revenue and reduce decision friction for customers navigating a large menu.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>You Are</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experienced in ML-powered product development, ranking algorithms, recommendations systems, or personalization platforms.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excited about building 0→1 conversational AI products and comfortable navigating the ambiguity of LLM-powered experiences.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Technically grounded in how LLMs work—prompting, RAG, evaluation, guardrails—and able to partner fluently with LLM engineers.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Analytical, systems-oriented, and comfortable with experimentation frameworks, model evaluation, and user behavior analytics.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">A strong frontend product thinker who can own customer-facing UX and translate backend AI capabilities into intuitive, delightful user experiences.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Skilled at simplifying complex technical problems into user-centric solutions.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excited by the challenge of turning a large, dynamic food catalog into a highly personalized weekly experience.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborative, decisive, and able to partner tightly with Engineering, ML, Design, and cross-functional product groups.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Customer-obsessed and eager to understand why users choose the meals they do—and how to anticipate their next choice.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Qualifications</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">7+ years of product management experience, including at least 4+ years working on personalization, search, recommendations, ML/AI products, or similar domains.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with LLM-powered products, conversational AI, or chatbot development—hands-on 0→1 experience a strong plus.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong analytical and technical intuition; can work closely with ML/infra teams and reason about relevance, ranking, and experimentation approaches.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proven ability to drive complex products from concept to launch in fast-paced environments.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with A/B testing platforms, online metrics, offline model evaluation, and data-driven decision making.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrated ability to own customer-facing frontend product surfaces end-to-end, from UX vision through launch.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong user experience instincts with a track record of collaborating closely with design.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent communication skills and ability to influence stakeholders at all levels.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Why Join Us</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build the core engine behind the future of personalized and AI-powered food experiences.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own a deeply impactful part of the product that directly influences customer happiness and long-term retention.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate with a world-class team of engineers, data scientists, designers, and chefs.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work in a fast-growing, chef-driven marketplace experiencing rapid expansion across the U.S. and Canada.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive compensation, equity package, and benefits.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Benefits</span></h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">🩺&nbsp;&nbsp;Health Insurance coverage</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">🌅&nbsp;401k Plan</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">⛱ Unlimited PTO</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">🗓️&nbsp;5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">🐣&nbsp;Paid Family leave</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">🕯&nbsp;Compassionate Leave: 3-5 days each time the need arises</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">🥘&nbsp;A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">🧘🏽‍♀️&nbsp;Wellness perks: access to fitness subsidies to build a healthy lifestyle</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">👩🏾‍🏫&nbsp;Personalized Spanish coach</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><h3>Compensation</h3> All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.</div><div class="title">Pay Range for this position</div><div class="pay-range"><span>$150,000</span><span class="divider">&mdash;</span><span>$180,000 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-size: 10pt;">If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you.&nbsp;<strong>Thank you for your time!</strong></span></p> <p>&nbsp;</p> <p><em><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>CookUnity is an Equal Opportunity Employer</strong>. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.</span></em></p> <p class="p-rich_text_section"><em><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>A quick note for all candidates</strong></span></em><br><em><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data)&nbsp;<strong data-stringify-type="bold">stay safe while applying to CookUnity.</strong>&nbsp;We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief&nbsp;<strong data-stringify-type="bold">“proof of humanity”</strong> to confirm that we’re connecting with a real person, not an impersonator. </span></em><em><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Here are a few tips to help you protect yourself and know what to expect from us:</span></em></p> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt; font-style: italic;" data-stringify-indent="0" data-stringify-border="0"><em><span style="font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif;"><strong data-stringify-type="bold">Apply only through our official channels. </strong></span><span style="font-family: helvetica, arial, sans-serif;">All open roles are listed on our official careers page:&nbsp;<a class="c-link" href="http://careers.cookunity.com/" target="_blank" data-stringify-link="http://careers.cookunity.com" data-sk="tooltip_parent">careers.cookunity.com</a></span></span></em></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt; font-style: italic;" data-stringify-indent="0" data-stringify-border="0"><em><span style="font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif;"><strong data-stringify-type="bold">Our recruiters are real people — and easy to verify. </strong></span><span style="font-family: helvetica, arial, sans-serif;">You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official&nbsp;<a class="c-link" href="https://www.linkedin.com/company/cookunity/" target="_blank" data-stringify-link="https://www.linkedin.com/company/cookunity/" data-sk="tooltip_parent">LinkedIn Company Page</a>.</span></span></em></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt; font-style: italic;" data-stringify-indent="0" data-stringify-border="0"><em><span style="font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif;"><strong data-stringify-type="bold">We only communicate through official CookUnity channels. </strong></span><span style="font-family: helvetica, arial, sans-serif;">That means emails ending in&nbsp;<code class="c-mrkdwn__code" data-stringify-type="code">@cookunity.com</code>&nbsp;and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.</span></span></em></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt; font-style: italic;" data-stringify-indent="0" data-stringify-border="0"><em><span style="font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif;"><strong data-stringify-type="bold">We’ll never ask for payment or personal financial details. </strong></span><span style="font-family: helvetica, arial, sans-serif;">If anyone does, please don’t share any information and let us know right away.</span></span></em></li> </ul> <p class="p-rich_text_section"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><em>If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and <strong>we care about keeping your experience (and safety) as genuine as possible.</strong></em></span></p></div>