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- Ee Full Time
- Seniority
- Staff
About the role
- Own the vision, strategy and execution for HighLevel’s A2P, Compliance and Phone Number platforms.
- Define and drive the roadmap for messaging trust, registration, compliance and number management products.
- Lead the evolution of A2P registration experiences, reducing customer onboarding friction while maximizing approval and activation rates.
- Build scalable systems that support brand registration, campaign registration, vetting, compliance monitoring and carrier approvals.
- Own the end-to-end lifecycle of phone numbers, including procurement, provisioning, assignment, porting, verification, compliance status and decommissioning.
- Partner with telecom providers and carrier partners to expand global number availability and communication capabilities.
- Drive improvements in registration success rates, campaign health and compliance outcomes.
- Develop scalable frameworks for managing carrier policies, regulatory requirements and phone numbers best practices across regions.
- Collaborate with Legal, Compliance, and Operations teams to ensure HighLevel remains ahead of evolving communication regulations and industry standards.
- Define policies and product experiences that reduce spam, abuse, fraud, and messaging violations across the platform.
- Create visibility into registration funnels, approval timelines, deliverability metrics, number utilization, and compliance performance.
- Lead initiatives that improve customer self-service capabilities for registrations, phone numbers, and compliance management.
- Drive automation across compliance workflows, exception handling, document verification, and approval processes.
- Partner with Support and Customer Success teams to reduce customer friction and accelerate issue resolution.
- Establish and monitor key platform KPIs including registration conversion, approval rates, compliance health, number utilization, deliverability, and operational efficiency.
- Act as the subject matter expert and product leader for messaging compliance, A2P registration, and phone number management across HighLevel.
- Own the customer verification and trust onboarding experience for communication products, including KYC, identity verification and business validation workflows.
- Drive the evolution of verification systems that support compliant access to messaging, telephony and regulated communication capabilities.
- Partner with Persona KYC platform to establish scalable frameworks for customer identity verification and fraud prevention.
- Improve verification completion rates, approval times, and onboarding conversion while maintaining compliance and risk standards.
- 12+ years of total experience, including ownership of communications, telecommunications, compliance or platform infrastructure products.
- Deep understanding of A2P messaging ecosystems, including 10DLC, toll-free messaging, short codes, sender registration frameworks and carrier compliance requirements.
- Proven experience building products that operate within regulated or policy-driven environments.
- Strong understanding of phone number lifecycle management, including provisioning, porting, assignment, verification and inventory management.
- Experience working directly with communication providers, telecom operators, aggregators, or messaging platforms.
- Demonstrated success translating complex regulatory requirements into scalable product experiences.
- Strong knowledge of messaging deliverability, sender reputation, trust frameworks, and anti-abuse mechanisms.
- Experience building onboarding, verification, registration, or compliance workflows at scale.
- Excellent analytical skills with the ability to leverage data to identify bottlenecks, improve approval rates, and drive operational efficiency.
- Strong stakeholder management skills with experience influencing engineering, operations, legal, and executive teams.
- Ability to balance customer experience, regulatory requirements, operational complexity, and business outcomes.
- Exceptional communication skills with the ability to simplify complex compliance and telecommunications concepts for diverse audiences.
- Experience with A2P 10DLC, Campaign Registry (TCR), toll-free verification, short code programs, or international sender registration frameworks.
- Prior experience at a CPaaS, telecom, messaging, communications, or infrastructure company.
- Familiarity with providers such as Twilio, Bandwidth, Sinch, Plivo, Vonage, Telnyx, Infobip, or similar communication platforms.
- Experience managing number portability, carrier onboarding, telecom inventory systems, or messaging compliance operations.
- Understanding of messaging deliverability analytics, carrier filtering mechanisms, and sender reputation systems.
- Experience with fraud prevention, abuse detection, trust and safety systems, or platform governance initiatives.
- Familiarity with global telecommunications regulations, regional compliance requirements, and local number policies.
- Strong technical fluency with APIs, distributed systems, operational tooling, and communication infrastructure.
- Experience operating in high-scale SaaS environments supporting millions of users and billions of communication events.
- Experience working within remote, globally distributed organizations.
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