Staff Product Manager, Platform

<h2><strong>About the Job</strong></h2> <p>At BuildOps, we’re building a groundbreaking software solution designed to empower today’s&nbsp;commercial contractors. From service management to project execution, we’re reimagining how&nbsp;our customers operate. Our team thrives on ambition, innovation, and collaboration—qualities&nbsp;we look for in every new hire.</p> <p>As a&nbsp;<strong>Staff</strong> <strong>Product Manager, Platform</strong>, you will help us transform our industry-leading platform&nbsp;which commercial contractors depend on to new benchmarks that allow us to capture a new&nbsp;scale of demand and fuel the continued innovation we’re building. You’ll partner closely with our&nbsp;customers to deeply understand their people, organizational structures, processes, and what&nbsp;they need from their operations platform—then translate that into solutions that drive&nbsp;measurable outcomes for both our customers and the business. You’ll work cross-functionally&nbsp;with Engineering, Design, Sales, Customer Success, and leadership, and you’ll be accountable&nbsp;for customer-driven KPIs and clear business impact.</p> <h2><strong>What You’ll Do</strong></h2> <ul> <li><strong>Own the product vision and roadmap</strong> for the entire Platform itself, driving strategy and execution with a cross-functional squad of engineers, designers, QA, and data partners.</li> <li><strong>Lead a cross-functional team on platform optimization efforts </strong>to increase velocity of all squads as they build and the quality of what ultimately goes out.</li> <li><strong>Engage directly with both enterprise and SMB customers</strong> to uncover needs, validate solutions, and ensure we’re solving real problems.</li> <li><strong>Design solutions with both near-term value and long-term scalability in mind</strong> being able to articulate and communicate those tradeoffs to internal stakeholders.</li> <li><strong>Leverage AI and ML to challenge traditional approaches</strong>, exploring and shipping innovative experiences that materially improve velocity and quality - both internally and&nbsp;externally.</li> <li><strong>Align the roadmap with company objectives</strong> by working closely with other Product Managers, Customer Success, Sales, and Implementation to prioritize opportunities and&nbsp;trade-offs.</li> <li><strong>Lead go-to-market and change management</strong> for your domain: communicate priorities and feature launches across the company, and partner with Customer Success to drive&nbsp;successful rollouts and adoption.</li> <li><strong>Run effective beta programs with early adopters</strong>, capturing feedback to refine experiences before broader release.</li> <li><strong>Own clear customer and business outcomes</strong>, defining and tracking KPIs that improve platform value and support revenue and retention goals.</li> </ul> <h2><strong>What We Look For</strong></h2> <ul> <li><strong>7+ years of experience in the technology industry</strong>, with <strong>5+ years in Product</strong></li> </ul> <p><strong>Management for B2B SaaS</strong></p> <ul> <li>Experience in <strong>leading complex cross-cutting platform initiatives</strong></li> <li>Experience <strong>building end-to-end product experiences</strong>, including prototyping and solution development with AI coding assistants.</li> <li>Strong familiarity with <strong>enterprise software considerations </strong>(from workflows to features and to non-functional requirements).</li> <li>Mission-driven mindset, <strong>motivated by complex, real-world challenges</strong> faced by commercial subcontractors.</li> <li>Experience working in a <strong>technical environment</strong>, with <strong>basic SQL</strong> skills and proficiency in analytics tools to inform decisions.</li> <li>Strong understanding of <strong>agile development methodologies</strong> and a track record of working effectively with engineering and design in an agile environment.</li> <li>Excellent <strong>communication and collaboration skills</strong>, with experience partnering closely with cross-functional teams (e.g., Sales, CS, Implementation, PS).</li> <li>Strong <strong>analytical skills</strong> and the ability to use data—both quantitative and qualitative—to&nbsp;shape product strategy and day-to-day prioritization.</li> </ul> <h2><strong>Who You Are</strong></h2> <ul> <li>Someone with a <strong>genuine interest in construction tech</strong> and the customers we serve.</li> <li>A <strong>strategic thinker</strong> who thrives in a high-growth startup environment.</li> <li>Comfortable <strong>navigating ambiguity</strong> and breaking down complex, messy problem spaces&nbsp;into clear, actionable work.</li> <li>A <strong>self-starter</strong> who takes ownership, follows through, and delivers results without needing heavy direction.</li> <li><strong>Collaborative, curious, and eager to learn</strong> from customers and teammates across disciplines.</li> <li>A <strong>team player with integrity, grit, and a strong work ethic</strong>, who raises the bar for those around them.</li> </ul> <p><strong>Compensation</strong></p> <p><strong>Toronto:</strong> 172,000.00 - 215,000.00 CAD base + annual bonus opportunity</p> <p><strong>Raleigh:</strong> $190,000.00 - $234,000.00 base + annual bonus opportunity</p><div class="content-conclusion"><div class="p-rich_text_section"><strong data-stringify-type="bold">What we offer:</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Generous equity grant, become an owner in our company!</li> <li data-stringify-indent="0" data-stringify-border="0">A comprehensive benefits package</li> <li data-stringify-indent="0" data-stringify-border="0">Flexible PTO and hybrid work schedules</li> <li data-stringify-indent="0" data-stringify-border="0">One-time work-from-home allowance</li> <li data-stringify-indent="0" data-stringify-border="0">Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days</li> <li data-stringify-indent="0" data-stringify-border="0">Company events and team-building activities, both in-person and virtual</li> <li data-stringify-indent="0" data-stringify-border="0">Fast-paced, collaborative, and dynamic work environment</li> <li data-stringify-indent="0" data-stringify-border="0">Opportunities for growth and career advancement</li> <li data-stringify-indent="0" data-stringify-border="0">Chance to work with cutting-edge technology and innovative solutions</li> <li data-stringify-indent="0" data-stringify-border="0">The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</li> </ul> <p><em>We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.</em></p> <h4>About BuildOps</h4> <p>Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!</p> <p>We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops&nbsp;<a class="c-link" href="https://www.youtube.com/watch?v=n6I6Es6NI8s" target="_blank" data-stringify-link="https://www.youtube.com/watch?v=n6I6Es6NI8s" data-sk="tooltip_parent">here</a>.</p> <p>This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (<a class="c-link" href="https://www.reuters.com/technology/buildops-valued-1-billion-funding-round-plans-scale-operations-amid-strong-2025-03-21/" target="_blank" data-stringify-link="https://www.reuters.com/technology/buildops-valued-1-billion-funding-round-plans-scale-operations-amid-strong-2025-03-21/" data-sk="tooltip_parent">Reuters</a>,&nbsp;<a class="c-link" href="https://techcrunch.com/2025/03/21/commercial-services-platform-buildops-becomes-a-unicorn-raises-127m/" target="_blank" data-stringify-link="https://techcrunch.com/2025/03/21/commercial-services-platform-buildops-becomes-a-unicorn-raises-127m/" data-sk="tooltip_parent">TechCrunch</a>,&nbsp;<a class="c-link" href="https://labusinessjournal.com/featured/firm-gets-unicorn-status/" target="_blank" data-stringify-link="https://labusinessjournal.com/featured/firm-gets-unicorn-status/" data-sk="tooltip_parent">LA Business Journal</a>) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.</p> <p>At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀</p> <p><em>BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.</em></p> <p><em>BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.</em></p> <p><em>BuildOps recruiters will only contact candidates through official channels and will never ask for payment, banking details, or sensitive personal information during the interview process. Verify all openings at <a href="https://buildops.com/careers">https://buildops.com/careers</a>. Report suspicious outreach to <span><a href="http://reportfraud.ftc.gov" target="_blank">reportfraud.ftc.gov</a></span> and fraud@buildops.com. We review every report, but may not be able to respond individually. BuildOps is not responsible for losses from fraudulent postings.</em></p></div>