Senior Product Manager, Shopping Experience

About Helm Health

The Role

Responsibilities

• The member-facing shopping and search experience (web and mobile)
• Natural-language search: intent parsing, condition/symptom/specialty/provider matching, and ranking logic in partnership with the data and ML teams
• Price display: how copays, bundled services, and what's-included-in-a-visit show up at the point of decision
• Provider comparison: ratings, distance, availability, accepting-new-patients, and the filters that let members actually choose
• The full discovery → selection → pre-visit flow, including edge cases (out-of-network, prior auth, referrals, virtual alternatives)
• Member trust: making sure the number we show is the number they pay, and closing the loop when it isn't

What You'll Do

• Partner with other product teams to bring a new class of healthcare shopping experience to life
• Talk to members constantly — usability studies, support ticket reviews, post-visit follow-ups — and translate what you hear into a prioritized roadmap
• Define and own the metrics that matter: search-to-selection rate, price-match accuracy, pre-visit engagement, member satisfaction, and downstream cost-of-care outcomes
• Ship. A lot.

Requirements

• 5+ years of product management, with at least 2 years owning a consumer-facing surface at a meaningful scale
• Experience shipping search, marketplace, or e-commerce experiences where price, inventory, and relevance all have to be right simultaneously
• Comfort working close to the data: you can read a SQL query, reason about a taxonomy, and have a substantive conversation with engineers about ranking, recall, and precision
• Strong design instincts and a track record of partnering tightly with design on flows that are genuinely simple, not just minimal
• Clear, direct writing. Crisp specs. Short meetings. No fluff.
• Comfort with ambiguity and with enterprise partners — you can hold a product line with a Fortune 50 client on one side and a member on the other, and serve both.

Preferred Qualifications:

• Healthcare experience — especially provider directory, claims, eligibility, or benefits design
• Familiarity with natural-language search, intent classification, or recommendation systems
• Experience at an early-stage start-up where you've had to build processes rather than inherit them

Characteristics

• Excitement about Helm's product and a belief in what we are building
• Self-directed; comfortable recommending next steps based on limited information
• Ability to effectively document and communicate complex information
• Comfortable advocating for support, prioritization, or whatever else you believe is needed for success in your functional area
• Excellent organizational skills
• Willing to ask questions and admit what you don't know
• Able to dive into the weeds while maintaining a grasp of the big picture
• An attitude that no work is below you - we are a start-up, and sometimes need all hands on deck in areas outside of our core responsibilities

Internal Tools/Technology

• Slack / Google Workspace / Zoom
• Linear / Whimsical / Notion

Compensation

Benefits/Offerings

• Equity
• Unlimited PTO (mandatory 12 days)
• Computer + home office stipend
• 401(k) + matching
• Medical, dental, and vision insurance
• Autonomy and tons of room for career growth

Occasional Travel