Senior/Lead Product Marketing Manager (EDT timezone)

<div class="content-intro"><p style="line-height: 1.2;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">^{PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.&nbsp;}</span></p></div><p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">PolyAI is the Agentic Dialog Platform that enterprises use to build, run, and adapt dialog agents at scale. Trained on more than a billion enterprise conversations and proven in production across hundreds of the world's most demanding brands, the platform handles the most complex customer-facing and internal dialog. Our customers and enterprise builders alike are expanding how they use PolyAI, automating customer service, employee support, and the high-stakes conversations at the core of their business.</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">As a Senior or Lead Product Marketing Manager on PolyAI, you will own product-to-market end-to-end: the positioning, launches, sales narrative, and competitive POV that define how PolyAI wins in one of the most contested categories in enterprise software. You will partner closely with Product, Engineering, Sales, and the rest of the marketing organization to bring new capabilities to market, sharpen our differentiation, and equip our go-to-market team. You will also help agentify the launch motion itself, building the workflows that turn product conversations into launch kits at the pace the market expects.</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">PolyAI’s go-to-market spans both an enterprise and developer / product-led growth motions. You will be effective across both, with specific focus areas calibrated to your strengths and team priorities.</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">We're less focused on the title and more focused on finding the right person. As such, we're open to hiring at either the Senior or Lead level depending on experience and demonstrated impact. If you're excited by the role but unsure which level you fit, we'd encourage you to apply and discuss it with us.</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Key Responsibilities:</strong></span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Platform Positioning &amp; Competitive Narrative</span>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Own the platform-level messaging and positioning that powers PolyAI’s go-to-market: web, sales material, content, and analyst-facing communications</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Refine the competitive narrative against AI-native players and legacy contact center vendors, translating product depth into points of view the field can carry</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Evolve PolyAI’s ICP and value frameworks as the platform expands across enterprise and product-led motions</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Partner with marketing to anchor demand generation, content, and campaigns to a single, sharp message architecture</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Build an always-on competitive positioning agent that monitors AI-native players and legacy contact center vendors, surfaces new moves, and keeps the field’s points of view current</span>}</span></li> </ul> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Product Launches &amp; Release Marketing</span>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Own end-to-end product launches, from positioning through post-launch measurement</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Partner closely with Product Management and Engineering to translate technical capabilities into customer-relevant value, and to influence the inbound roadmap with market and customer signal</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Build a product-to-market launch rhythm that keeps customers, prospects, partners, and analysts current on PolyAI’s pace of innovation</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Prototype landing pages, launch packages, and AI sales kits as part of every launch, with agents doing the heavy lift on draft and iteration</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Automate GTM artifacts and content production, building the agents that turn each launch into reusable systems for the next one</span>}</span></li> </ul> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">AI Enablement, Demo-Craft &amp; GTM Content</span>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Build the assets that win deals: first-call decks, ROI narratives, competitive battlecards, customer story decks, demo scripts, and executive briefing material</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Go hands-on with the product. Build the demos that show prospects what is possible, and partner with Sales Engineering and Product on the scenarios that close</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Equip Sales across enterprise and product-led motions with the messaging, training, and material that compresses cycles and lifts win rates</span>}</span></li> </ul> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Customer Evidence, Market Intel &amp; Voice of the Customer</span>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Source and produce the customer evidence that powers our marketing: case studies, win narratives, executive testimonials, and quantitative proof points</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Own analyst relations: briefings, evaluations, and influence campaigns with top-tier analysts and industry voices</span>}</span></li> </ul> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">AI-Fluent Marketing</span>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">AI fluency is required. Daily AI tool use is the baseline; building with AI is the bar. PolyAI is the place to become the best builder version of yourself, with the company supporting through real tools and real tokens. In this role, you will:</span>}</span></li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Operate AI-first. Prototype before you brief, work alongside your agents from the first idea, and publish rather than send. The distance between idea and artifact should be close to zero.</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Build the systems, not just the artifacts. Where the work is repeatable, build the agents and workflows that produce it.</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Publish what you build weekly. Your tools and workflows are reusable by the rest of the team and the company. You’re not just delivering campaigns; you’re publishing the agents and templates other teams self-serve from.</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Lead the cadence of model and product releases. Own the rhythm of bringing new capabilities to market end-to-end, from product conversation to launch kit, on a tempo the market can feel.</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Tell your story in the market. How you use AI to do the work, what you’ve built, and the portfolio of agents and launches you carry with you. Marketing your own portfolio externally is part of the job.</span>}</span></li> </ul> </ul> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>What You’ll Bring:</strong></span>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">7+ years of B2B or B2C2B SaaS product marketing experience as a senior individual contributor at companies known for marketing craft</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Meaningful experience at a scale up</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Demonstrated success leading end-to-end product launches for enterprise software, AI/ML, or developer-platform products</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Experience operating in either an enterprise sales motion or a product-led growth / developer-tools motion, with the curiosity and range to grow into the other</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Excellent writing and presentation craft; you produce executive-grade narratives, sales material, and customer-facing content at pace</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Technical aptitude to go deep on a conversational AI platform, including how the platform, harnesses, and underlying models interact, so you can translate that depth for the market, build product demos, and operate as a credible partner to Product and Engineering</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Comfort operating in ambiguity, holding multiple workstreams, and shipping high-quality work in short cycles</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">An evidence-based, outcomes-oriented mindset. You measure marketing’s contribution to pipeline, win rate, and category leadership</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">You are a full-stack marketer who understands audience marketing: how segmentation, message-to-audience fit, and channel mix translate into pipeline and adoption</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Curiosity about models, how models are trained</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Comfort being a public voice for PolyAI: speaking on webinars, presenting at events, and pitching analysts, customers, and partners independently</span>}</span></li> </ul> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Preferred:</strong></span>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Background in voice AI, conversational AI, or applied LLM products</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Established analyst relations track record</span>}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Familiarity with Salesforce, HubSpot, ABM platforms, and modern marketing technology stacks</span>}</span></li> </ul> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>*Only candidates based in an EDT timezone will be considered for this role*&nbsp;</strong></span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">We provide a competitive salary range for this role - which is $150,000 – $200,000 - depending on level and experience which will be discussed with you during the process. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.</span>}</span></p> <hr> <h1><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Benefits</strong></span>}</span></h1> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">💰 Participation in the company’s employee share options plan</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental &amp; vision</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">👪 Life Insurance</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">◻️ STD and LTD</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">💰 The opportunity to contribute to the company's 401k plan</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏝 Flexible PTO policy + 11 designated company holidays</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">📚 Annual learning and development allowance</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">🧡 Enhanced parental leave</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><a href="https://emojipedia.org/family-man-woman-girl/">👨‍👩‍👧</a> Company-funded fertility and family-forming programmes</span>}</span></p> <p><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><a href="https://emojipedia.org/cherry-blossom/">🌸</a> Menopause care programme with Maven</span>}</span></p><div class="content-conclusion"><hr> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.}</span></p> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Our core values are:}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/only-the-best/63f754d467834139.gif" alt=":only-the-best:" width="30"><br></strong><strong>Only the best<br></strong>We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" alt=""><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/ownership/753f47103884882c.gif" alt=":ownership:" width="30"><br></strong><strong>Ownership<br></strong>We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/relentlessly-improve/b5e1910b7c09b966.gif" alt=":relentlessly-improve:" width="30"><br></strong><strong>Relentlessly improve<br></strong>We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/bias-for-action/0a5bd6888d3f2db1.gif" alt=":bias-for-action:" width="30"><br></strong><strong>Bias for action<br></strong>Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/disagree-and-commit/0cee7f9f02baac38.gif" alt=":disagree-and-commit:" width="30"><br>Disagree and commit<br></strong>We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.<strong><br></strong>}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/build-for-people/9c2fba2ffb2331c8.gif" alt=":build-for-people:" width="30"><br>Build for people<br></strong>We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: arial, helvetica, sans-serif;"><em>PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.</em><br></span>}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><em>Kindly find the Privacy Notice for our recruitment process by following the link <a href="https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded">here</a>. This document provides important information regarding how we handle your personal data throughout the recruitment journey.</em></span>}</span></p></div>