Senior Product Operations Associate

About the Product Operations team

What you'll do (day one)

• Own the release notes process end-to-end, from drafting through publication, across every Narmi product release.
• Run feature readiness (Go live / No-Go calls) for each release, partnering with EPD and GTM teams.
• Run the Narmi beta program end-to-end: work with PMs and CS to identify the right cohorts, gather and synthesize feedback, and drive each feature to a clean release alongside PMs.
• Own feature enablement: configuring, turning on, and communicating new feature releases to Narmi's customers.
• Coordinate UAT, production deploys, and hotfixes across Narmi's web and mobile apps.
• Maintain the operational health of the release cycle: flag drift, escalate breakdowns, and protect the team's ability to ship on schedule.

Where you'll take this role next

• Partner with Product & Engineering leadership on AI and automation initiatives, owning end-to-end implementation of the work that reshapes how Narmi ships product.
• Re-invest in the operational programs Product Ops already owns to sharpen process, increase adoption, and raise the bar on quality.
• Build outcome and action-oriented reporting that helps shape how Narmi prioritizes and develops features.
• Establish a clear, repeatable process to keep GTM teams informed on what's shipping and equipped with the context they need to act on it.
• Be a thought partner on how we evolve Product Ops with new technology and tooling that accelerates how Narmi builds and ships product.

What you'll bring

• 3 to 6+ years in Product Operations, Release Management, Technical Program Management, or a closely related role, ideally at a B2B SaaS or fintech company.
• Demonstrated ownership of a real release motion: release notes, deploy coordination, feature flagging, or beta programs at production scale.
• Technical fluency. You're comfortable in tools like Jira/Linear, GitHub, Notion, and modern observability/analytics tools. You can read PRs, merged code changes, and feature flag configs without needing translation.
• Genuine interest in AI and automation. You've already used AI tools to make your own work faster (e.g., n8n, Zapier, Claude Cowork/Code, agentic tooling), and you're excited to help shape how the next evolution of product development operates.
• Strong GTM fluency. You've worked closely with Customer Success, GM, Sales, or PMM and know how to translate engineering reality into language those teams can act on.
• Excellent written communication. Release notes, runbooks, and stakeholder updates are your craft.
• A bias for documentation and repeatability. When you solve a problem once, you write the runbook so it doesn't need to be solved again.
• Calm under pressure during release windows, hotfixes, and incident response.
• A genuine passion for product. You want to understand what we're shipping and why, not just route the tickets.

Nice to have

• Experience at a digital banking, core banking, or financial infrastructure company.
• Familiarity with product analytics platforms (e.g. Mixpanel, Heap).
• Experience working directly with financial institution stakeholders (banks, credit unions) and the operational nuance that comes with regulated customers.

Compensation

• High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
• Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
• Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
• High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.