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- Lead
About the role
<p><span data-contrast="none">GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. </span> <br> <br><span data-contrast="none">At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.</span> <br> <br><span data-contrast="none">Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! </span> <br> <br><span data-contrast="none">Learn more about GovTech at tech.gov.sg.</span><span data-ccp-props="{"335551550":1,"335551620":1}"> <br><br></span></p>
<p><strong><span data-contrast="auto">Key Responsibilities</span></strong><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto"> Lead Operational Excellence and Workforce Uplift</span></strong></p>
<ul>
<li><span data-contrast="auto">Drive organizational transformation from current operations to product operations practices</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Provide leadership in dynamic, cross-functional environments across the Ministry’s digital product landscape, establishing standardized processes that scale across teams</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Champion cultural shift from BAU operations to product operations practices, implementing the 5 core pillars of product operations excellence</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Define and implement operational standards and best practices that improve product delivery speed and quality</span></li>
</ul>
<p><strong><span data-contrast="auto">Drive Scalable, Insight-Led Product Operations</span></strong></p>
<ul>
<li><span data-contrast="auto">Transform raw data into actionable insights that fuel better product decisions</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Build comprehensive data infrastructure and analytics platforms that provide centralized access to product metrics and user insights</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strengthen data flows and insight sharing between support teams and product teams through automated dashboards and reporting systems</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Lead adoption of scalable tools, automation, and documentation practices that eliminate manual coordination overhead</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Establish trusted metrics framework that makes insights actionable</span></li>
</ul>
<p><strong><span data-contrast="auto">Enable Delivery Through Operational Governance</span></strong></p>
<ul>
<li><span data-contrast="auto">Establish lightweight frameworks that enable clarity and accountability without stifling team autonomy</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Establish and evolve consistent, lightweight governance frameworks that enable product teams to operate with greater clarity and accountability</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Support standardization of common workflows, including product onboarding, incident handling, release processes, and cross-functional coordination</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Coordinate initiatives that improve delivery quality, reduce operational risk, and drive seamless cross-team alignment</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Implement risk mitigation strategies and quality assurance frameworks across the product lifecycle</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span><strong><span data-contrast="auto">Master Product Launch Excellence</span></strong></p>
<ul>
<li><span data-contrast="auto">Orchestrate end-to-end launch coordination that ensures seamless delivery of products</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Lead comprehensive launch readiness for digital products & tools, including scope definition, success metrics, detailed launch plans, and stakeholder alignment</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Establish and manage launch risk frameworks with live risk registers, pre-launch readiness assessments, and mitigation strategies</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Orchestrate cross-functional launch execution with centralized milestone tracking, communication coordination, and post-launch retrospectives</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Implement continuous improvement cycles that capture lessons learned and drive iterative enhancement</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">What we are looking for</span></strong></p>
<ul>
<li><strong><span data-contrast="auto">Strategic Product Operations Leadership: </span></strong><span data-contrast="auto">Proven ability to establish and scale product operations functions that drive measurable business outcomes in complex organizational environments</span><span data-ccp-props="{}"> </span></li>
<li><strong><span data-contrast="auto">Data-Driven Excellence: </span></strong><span data-contrast="auto">Advanced fluency in product analytics, metrics framework design, and insight generation that enables evidence-based decision making</span><span data-ccp-props="{}"> </span></li>
<li><strong><span data-contrast="auto">Systems Thinking & Innovation:</span></strong><span data-contrast="auto"> Demonstrated capability to navigate ambiguity, design scalable solutions, and drive organizational transformation with deep user empathy</span><span data-ccp-props="{}"> </span></li>
<li><strong><span data-contrast="auto">Cross-Functional Influence:</span></strong><span data-contrast="auto"> Exceptional ability to align diverse stakeholders—including product, engineering, policy, and business teams—around shared outcomes and strategic objectives</span><span data-ccp-props="{}"> </span></li>
<li><strong><span data-contrast="auto">Cultural Transformation Leadership:</span></strong><span data-contrast="auto"> Passionate about building high-performing, collaborative communities and driving workforce capability uplift in dynamic environments</span><span data-ccp-props="{}"> </span></li>
<li><strong><span data-contrast="auto">Government Technology Fluency:</span></strong><span data-contrast="auto"> Deep understanding of public sector digital transformation, citizen-centric service design, and Singapore's Smart Nation initiatives</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Requirements</span></strong><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Education:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related fields</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Experience:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Minimum 8 years of experience in product operations, digital transformation, or strategic operations roles</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Proven track record leading operational teams, communities of practice, or large-scale digital initiatives</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience building operational capability in complex, multi-stakeholder environments</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Background in technology, government digital services, or citizen-facing platforms preferred</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Technical Competencies:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Advanced understanding of agile methodologies, modern delivery toolchains, and scalable product workflows</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Expertise in data-driven operations, analytics platforms, and product metrics framework design</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Familiarity with government technology standards, compliance requirements, and citizen service design principles</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Strategic Capabilities:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Demonstrated success in organizational culture transformation and change management</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Proven ability to design and implement scalable processes and governance frameworks</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience with vendor management, strategic partnerships, and ecosystem development</span><span data-ccp-props="{}"> </span></li>
</ul>
<p> </p>
<p><strong><span data-contrast="none">What we offer you: </span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p><span data-contrast="none">GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p><span data-contrast="none">Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p><span data-contrast="none">We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p><span data-contrast="none">Learn more about life inside GovTech at go.gov.sg/GovTechCareers.</span> <br><span data-contrast="none">Stay connected with us on social media at go.gov.sg/ConnectWithGovTech</span></p>
<p> </p>
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