Product Owner (CRM/Projects)

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

As a Product Owner, you will develop the product vision by working closely with C-level and stakeholders and transmit it to our skilled engineering team. Your main responsibilities will be:

• Take over the roadmap, decisions and learnings from the outgoing PO, and shape your own read of the product state in your first weeks.

• Own the strategy and roadmap of the CRM or Projects module, balancing adoption improvements, competitive gap closing, and AI integration.

• Prioritize the backlog and manage trade-offs between new features, experience improvements, product debt and progressive AI capability integration.

• Lead discovery through customers and data: interviews, quantitative analysis, prototyping, and A/B experimentation.

• Partner daily with an existing cross-functional squad (engineering, design, data) in an agile setup, refining user stories and accepting deliverables.

• Define success metrics (adoption, retention, business impact) and AI-specific quality metrics (accuracy, latency, human fallback).

• Design experiences that hold up against the probabilistic nature of AI outputs: fallbacks, edge cases, and user expectations.

About you

• You have solid experience as a Product Owner or Product Manager in a B2B SaaS environment.

• You genuinely understand AI — not as a buzzword, but at a level where you can evaluate feasibility, challenge assumptions, and have an informed conversation with engineers about what LLMs, automation, or AI-assisted features can and can't do.

• You have worked on or shipped AI-powered features and can speak to what worked, what didn't, and why.

• You are deeply user-centric: you talk to users regularly and let real problems drive your roadmap.

• You are data-informed: you know how to define the right metrics, interpret them, and act on them.

• You write with clarity — your specs, stories, and decisions leave no room for ambiguity.

• You are comfortable in a fast-paced environment and can manage trade-offs without losing sight of the bigger picture.

• You can have a technical conversation with engineers without needing to be one yourself.

• You are proactive, direct, and comfortable pushing back when the evidence supports it.

Nice to have

• You have experience with business management tools (ERP, accounting, invoicing, CRM, etc.).

• You have worked with LLM APIs or AI product tooling and can evaluate them independently.

• You have experience with prompt design or AI evaluation frameworks.

• But the most important thing: you are a freak like we are, you love what you do, and you want to enjoy your work while building something important.

What it's like to work with us

• Permanent contract

• Hybrid work model

• 26 paid days-off

• Flexible working hours

• Short work-day on Fridays

• Free catered lunch

• Continuous Training: annual budget for training for each employee

• Fully equipped kitchen with snacks, drinks, and fresh fruit.

• Top-notch work equipment

• Office in front of the sea with ping pong, pool table, PlayStation…

• Interesting projects and a great work environment

• An excellent opportunity to grow with the company

• Discounts on a Gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.