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About the role
<div class="content-intro"><h3 style="text-align: justify;"><strong>About IP Fabric </strong></h3>
<p><span data-contrast="none">Join a pioneering force in network automation! </span></p>
<p><span class="TextRun SCXW160894911 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW160894911 BCX0">At IP Fabric, we enable people to uncover the truth about their networks. </span></span><span class="TextRun SCXW160894911 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW160894911 BCX0">Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, </span><span class="NormalTextRun SCXW160894911 BCX0">we're</span><span class="NormalTextRun SCXW160894911 BCX0"> expanding rapidly across Europe, the U.S., and beyond.</span></span><span class="EOP SCXW160894911 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":279}"> </span></p></div><h3>About The Role</h3>
<p data-local-id="1cf476ac-1d73-4df8-99ad-9feca3bb163d" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []">Join a unique senior support role focused on resolving L3 escalations and mentoring L1–L2 engineers. This is not just support – it’s a hybrid of Linux and network troubleshooting and Python scripting. You’ll tackle complex challenges, co-lead customer calls, and own critical tooling that accelerates our team.</p>
<p data-local-id="6effb0f3-a4d5-459a-b549-ba6277d77556" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Our support team actively contributes to manual product testing, adding variability to your role and deepening your product understanding. Engage with large-scale customer networks and complex environments. This role includes an afternoon shift rotation to support US-based customers and ensure global coverage. On-call duty is company-driven and optional in terms of scheduling – it will only be introduced after full onboarding and based on both company needs and your readiness.</p>
<p data-local-id="2d4ee56a-1b9d-4d5e-b491-a3dd34f47371" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Step into a professional support role where every challenge contributes to team success!</p>
<h3><span lang="EN-US" data-contrast="none">What You’ll Do</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":279}"> </span></h3>
<ul data-local-id="4538efd5-3482-45f9-a481-817480c237af" data-prosemirror-content-type="node" data-prosemirror-node-name="bulletList" data-prosemirror-node-block="true" data-pm-slice="3 3 []">
<li data-local-id="61469c6f-3c6a-4afd-bfb9-f0a15341188f" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="1e313338-97a6-4b7a-8b24-61cab732783b" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Serve as the primary escalation point for L1–L2 on severe/complex issues (discovery failures, upgrade problems, parsing defects, path-lookup anomalies, API/integration errors).</div>
</li>
<li data-local-id="0461b11e-832d-42ed-b2c3-753ecf0007f2" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="eb48bbf5-c68f-47ed-80e0-c50ba5c1a0dc" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Proactive and timely communication with customers and internal teams.</div>
</li>
<li data-local-id="7df984e3-7cf8-40b8-9a76-7b6bbda207d7" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="874305d4-9d3c-46b2-b8b3-d0c74ebe0607" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Triaging incoming issues and leading deep-dive troubleshooting across Linux, networking, and APIs.</div>
</li>
<li data-local-id="9ba22665-54c0-44c6-bca2-40eab34fab2e" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="94018484-8f79-4b2f-92b6-89038dc463aa" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">In-depth debugging/troubleshooting and solving customer-reported issues, including Linux logs analysis for all services, service log troubleshooting, and resolving parsing and mapping issues from CLI outputs.</div>
</li>
<li data-local-id="74e71705-d044-48da-99e6-b1bf2e8199b4" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="4134ad13-ba2c-46fe-b44f-76a525d20665" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Path lookup troubleshooting: Investigate how traffic flows through customer infrastructure, analyze routing decisions, and validate protocol behavior (BGP, OSPF, MPLS, EVPN/VXLAN, ACLs, QoS). This requires strong networking knowledge and the ability to interpret complex topologies, at least on CCNA level.</div>
</li>
<li data-local-id="aeb4f24a-c3a3-4605-9e33-bd81ed349418" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="6e2c99b9-5744-4412-8c09-7307ca7bb7cc" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">De-escalating situations where customers have become frustrated or upset.</div>
</li>
<li data-local-id="2917269a-e063-4985-b492-33c98b41c22f" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="a01abb13-34c3-40dd-9b91-28c8a90f133b" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Escalating confirmed product bugs to engineering via internal bug reports.</div>
</li>
<li data-local-id="13410fa7-69ea-4830-87cc-1092800df877" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="62febc03-22a1-479b-91e3-866cb6680c91" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Look for ways to improve our customer communication and support processes.</div>
</li>
<li data-local-id="a866747b-71cf-4807-8706-5c3322b2b712" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="fa02e607-bf3e-45e4-bbe9-229c49e20081" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Help create and maintain documentation and knowledge base.</div>
</li>
<li data-local-id="d78c8c65-1d2c-4060-b6ce-6bd9c857068b" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="e360ade7-7bf3-44ea-bda8-a7b693ab0580" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Remote real-time debugging sessions with customers.</div>
</li>
<li data-local-id="dc0fb9b4-b7a9-4362-a226-aaf4ae0792fd" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="81980578-53f1-4dfd-8c5f-eba09ffd21cc" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Own and evolve support tooling - design, code reviews, documentation, and adoption.</div>
</li>
<li data-local-id="23efe21b-aa5d-41f1-a4eb-2f12dbdcd2ef" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="d1c38f19-3fa8-446c-a342-4ec81f8f2a22" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Mentor L1–L2 engineers and contribute to onboarding.</div>
</li>
<li data-local-id="23efe21b-aa5d-41f1-a4eb-2f12dbdcd2ef" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="d1c38f19-3fa8-446c-a342-4ec81f8f2a22" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Actively participating on increasing team effectiveness, as well as building roadmap for the support team each 6/12/24 months.</div>
</li>
</ul>
<h3><span data-contrast="none"><span lang="EN-US" data-contrast="none">What You'll Need</span></span></h3>
<ul data-local-id="b365fffd-90e5-493d-bc9a-15a82fd6f3ba" data-prosemirror-content-type="node" data-prosemirror-node-name="bulletList" data-prosemirror-node-block="true" data-pm-slice="3 3 []">
<li>Linux/Debian: Advanced systemd/journalctl, package management, network tools (<span data-prosemirror-content-type="mark" data-prosemirror-mark-name="code">ip</span>, <span data-prosemirror-content-type="mark" data-prosemirror-mark-name="code">ss</span>, <span data-prosemirror-content-type="mark" data-prosemirror-mark-name="code">tcpdump</span>), SSL/TLS & PKI (OpenSSL), SAR/performance triage.</li>
<li data-local-id="3c59da27-77d1-47df-be0b-9d7afd878a9d" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="4a30afa5-a199-4413-9e8f-4d8d0c51ae1d" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Networking: Basic/advanced protocol knowledge (BGP, OSPF/IS-IS, MPLS/EVPN/VXLAN, STP/MLAG, PIM/IGMP, NAT, ACLs, QoS) and hands on experience with some of the following network vendors (AWS, Azure, Cisco, Cisco ACI, Juniper, Arista, Palo Alto/Fortinet/F5, HPE/Aruba, Huawei, Nokia).</div>
</li>
<li data-local-id="443c05aa-0f6a-49b5-b8b4-c76cf7fdbddd" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="300a6507-6964-4970-9669-cecd437097c1" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Virtualization/Cloud: Hypervisors (KVM/ESXi/Proxmox) plus AWS/Azure networking basics.</div>
</li>
<li data-local-id="571ca536-1b0f-4c58-b0f1-3b28893d920b" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="9c94e5a8-6186-4149-94d0-76edb3194150" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Scripting/Automation: Practical Python for support tools and data wrangling (REST/JSON, log parsing, CLI automation). Git workflows; Markdown; code reviews.</div>
</li>
<li data-local-id="abd5f5fa-39ec-47ce-b44b-7676118af655" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="99b10667-26fc-4c10-85ca-8c33fd6766b7" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Customer interaction experience with strong written and oral communication skills in English.</div>
</li>
<li data-local-id="750f5f08-3e58-40fa-af99-501edfc95a7c" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="c17d0c31-fab4-42de-91e6-1dbe5de628ae" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Ability to keep calm under pressure and de-escalate tense situations.</div>
</li>
<li data-local-id="86c57ab1-cdf6-4c62-93c9-c733e33ddc0c" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="7ecbeca5-ab37-4371-ac97-4da9df9ce2bc" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Operational maturity: comfortable with afternoon shift weeks and company-driven on-call rotations after onboarding.</div>
</li>
<li data-local-id="d766eb81-5b65-4260-8a2d-74e2b4f1d9bf" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="bed94dde-2cd6-461f-a59d-5f15056754eb" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Proven experiences in using AI</div>
</li>
</ul>
<p data-local-id="26037df2-196e-4b9e-b4c3-1ffcc0f4e619" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong>Bonus points if you have:</strong></p>
<ul data-local-id="d4c2fc87-bd69-464c-8d08-168e07095981" data-prosemirror-content-type="node" data-prosemirror-node-name="bulletList" data-prosemirror-node-block="true">
<li data-local-id="ebb136c9-3855-422a-a83d-d52782a91602" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="7267b95b-9d8f-44e6-8160-0c9d46198965" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Professional networking certifications (CCNA/CCNP or equivalent).</div>
</li>
<li data-local-id="45ced099-3c38-4ce3-95d1-6cffd885b54b" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="e222f4c0-442e-45e1-8074-05894ddd6100" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Vendor SDKs/APIs (DNAC/ACI, Panorama, NSX, SD-WAN controllers) and SIEM/ITSM integrations (Splunk, ServiceNow).</div>
</li>
<li data-local-id="6feab57c-9e42-4ca0-8f9f-cf8089462161" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="92019602-5eb0-4653-ae8d-39d9b91de3e5" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Practical knowledge of LDAP (Active Directory/OpenLDAP), SSO (OIDC, SAML), FTP/SFTP, PKI.</div>
</li>
<li data-local-id="fc369713-e10b-4ca5-8c96-26a1bfab7534" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">
<div data-local-id="b752b94e-5018-4ce4-ad67-1b3d2e5f9d72" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Familiarity with mkdocs/Docs-as-code and Confluence.</div>
</li>
</ul>
<div>
<h3><span lang="EN-US" data-contrast="none">Benefits & Perks</span></h3>
<ul>
<li data-stringify-indent="0" data-stringify-border="0">25 days of holidays + 5 flexi-days.</li>
<li data-stringify-indent="0" data-stringify-border="0">Pluxee Flexi Card (up to 16 000 CZK per year)</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Full remote or hybrid role depending on your choice.</span></li>
<li data-stringify-indent="0" data-stringify-border="0">Anniversary rewards.</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Collaboration with diverse, international teams. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">A pet-friendly office at IP Pavlova. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Complementary and yummy snacks, coffee, brew and refreshments. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Regular team and company events.</span></li>
</ul>
</div><div class="content-conclusion"><p style="text-align: left;">Join us to experience the unique culture of a founder-led startup, where from top to bottom everyone is hands-on and has a chance to make a tangible impact on influential enterprises worldwide. Being part of IP Fabric means being part of a flexible environment that prioritizes work-life balance and growth opportunities.</p></div>
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