Back to all jobs
C
Product Support Operations Specialist
Clarity
WorldwideRemote5mo ago
- Employment
- Full-time
About the role
- Monitoring incoming support inquiries across channels and ensuring timely, accurate responses.
- Building contract templates and configuring parts of schools’ platforms as part of the implementation process.
- Managing and optimizing support tools and workflows to improve efficiency and the client experience.
- Analyzing support trends and documenting recurring issues to share with internal teams for resolution and product improvements.
- Developing and maintaining internal and client-facing support resources, such as knowledge base articles and training materials.
- Building and running SQL database reports to extract, analyze, and present data that supports decision-making and client needs.
- Responding quickly to support inquiries that schools submit and escalating relevant ones to the appropriate internal teams.
- Attending and participating in regular team/company meetings as scheduled.
- Performing other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
- Experience in external facing product operations roles with a demonstrated ability to work with customers and internal teams to solve problems.
- Strong analytical and problem-solving skills, with the ability to identify patterns in support data and recommend improvements.
- Proficiency in SQL with the ability to build, run, and interpret database reports to support both internal teams and client-facing needs.
- Experience with support operations tools (e.g., Intercom, HubSpot, LogRocket, Linear, Notion, Clerk, and Postmark).
- Maintains a growth mindset and is eager to join a quickly growing team that provides many opportunities for personal and professional growth.
- Embraces uncertainty and views the ability to design processes with excitement.
- Genuinely enjoys and finds fulfillment in helping people solve their problems.
- Excellent organizational, time management, and communication skills.
- Experience using spreadsheets to analyze data and drive decision making.
- You will be paid competitively, receive stock options and have a variety of other benefits, including 100% company-sponsored health, medical and dental insurance.
- Clarity has grown from 0 to 70 employees in under 3 years and is poised for continued growth.
- Clarity is a product-focused organization that consistently invests in improving the experience of its school and family users.
- Clarity is a fully remote work environment, but also provides both team-specific and all-company sponsored offsites every year.
Perks & benefits
- Dental Insurance
- Equity Compensation
764,000+ hidden jobs like this
Clarity and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
