Product Trainer

<p><strong>About Us:</strong></p> <div>HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+&nbsp;agents that orchestrate end-to-end processes across Order-to-Cash, Close &amp;&nbsp;Reconciliation, Consolidation &amp; Reporting, Accounts Payable, B2B Payments, and Treasury.&nbsp;HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and&nbsp;Forrester.</div> <p><strong>Key Responsibilities</strong></p> <p>● Deliver product training to client users and manage the whole lifecycle<br>● Create customized product training content for the client users<br>● Mentor project consultants on the training lifecycle of HighRadius Order to Cash management system&nbsp;products for global clients<br>● Review and validate product training materials created by the project consultants<br>● Create and maintain standard product training materials for new or updated HighRadius products<br>● Enable training consultants to deliver an effective product training to our clients<br>● Deliver training to client users based on support requests and manage the whole lifecycle<br>● Analyze the Day in Life of client users to understand their usage patterns and concerns<br>● Improve the training process by analyzing the client feedback and support tickets<br>● Enable the consulting client users to access training post go-live, by creating project-specific&nbsp;LMS pages<br>● Collaborate with cross functional teams such as consulting, product, and support to ensure all&nbsp;training content is updated and accurate<br>● Prior knowledge of various phases of project life cycle including Design, Build, Testing, cutover,<br>● Go-live and hyper care<br>● Prior knowledge and experience of technical training delivery and content creation<br>● Prior knowledge of Order to Cash process will be a plus<br>● Prior experience with training clients on SaaS products will be a plus</p> <p><strong>Skill &amp; Experience Needed</strong></p> <p>● Overall 3-6 years of professional services experience.<br>● Bachelor's or Master’s Degree (preferably from tier 1 or tier 2 institutes).<br>● Location: Hyderabad.<br>● Mandatory: Good communication skills, Excellent Time Management skills, Good&nbsp;Analytical Skills, Good<br>● problem solving skills, Good presentation skills, Organizational skills, Collaboration skills,&nbsp;Conflict<br>● Resolution skills, Training Aptitude, Technical Inclination, Team Player.<br>● Desirable: Exposure to international clients / projects, Exposure to Functional consulting&nbsp;roles<br>● Experience in following the established processes/standards/templates to achieve&nbsp;successful results.</p> <p><br><strong>What You’ll Get</strong></p> <p>● Competitive salary.<br>● Fun-filled work culture (https://www.highradius.com/culture/)<br>● Equal employment opportunities.<br>● Opportunity to build with a pre-IPO Global SaaS Centaur.</p> <p>&nbsp;</p> <p>&nbsp;</p>