Senior Professional Services Consultant

<p><strong>Who We Are</strong></p> <p>Each of us at Yoodli has faced our own communication challenges — overcoming a lisp, freezing during a job interview, feeling anxious about speaking up. That shared empathy shapes a culture that's uplifting, inclusive, and deeply authentic. We value&nbsp;<strong>humility</strong>, a&nbsp;<strong>bias for action</strong>, and the belief that we&nbsp;<strong>win together</strong>.</p> <p>Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a problem we've personally lived. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets.</p> <p>We've raised&nbsp;<strong>$60M</strong>&nbsp;— including a $40M Series B led by WestBridge Capital — backed by Madrona, Neotribe, Cercano, and incubated at the Allen Institute for AI. We're valued at $300M and grew revenue 900% year-over-year.</p> <p>Our customers include Google Cloud, Snowflake, Databricks, RingCentral, SAP, FranklinCovey, KornFerry, Sandler Training, Toastmasters, and many more — with learners in over 150 countries. Results speak for themselves: Google Cloud certified 15,000+ reps without scaling headcount. Snowflake recovered 1,200+ manager hours per quarter. Harness cut training review time by 75%.</p> <p>We've been featured in TechCrunch, Axios, The Information, Forbes, Fast Company, and more.&nbsp;</p> <p>Try the platform free at<a href="https://www.yoodli.ai/">&nbsp;</a><a href="http://yoodli.ai/">yoodli.ai</a>.</p> <ul> <li><a href="https://www.youtube.com/watch?v=9CVsdayG2kw">TED Talk with our “Why”</a></li> <li><a href="https://yoodli.ai/blog/yoodli-raises-40-million-series-b-to-lead-the-future-of-experiential-learning">Explainer on experiential learning</a></li> </ul> <p>&nbsp;</p> <p><strong>About the role:</strong></p> <p><strong>Reports to: </strong>Diana Cappello, Director Solutions Engineering</p> <p>We’re hiring <strong>Senior</strong> <strong>Professional Services Consultant </strong>to accelerate customer success post-sale by providing specialized, technical, and advisory support that goes beyond the standard Customer Success model.</p> <p>In this role, you’ll scope and lead technical implementations and integrations, solve complex reporting workflows, and customize Yoodli to fit customer needs through roleplays, personas, and scorecards.</p> <p>This role is perfect for someone who is eager to <strong>roll up their sleeves as a technical problem solver</strong> for Yoodli customers. If you like to build processes and structure to scale the company to new heights, this is for you.&nbsp; You’ll work closely with Customer Success, Support, and Sales Engineers, clarifying boundaries and delivering high-impact, billable work that drives adoption and outcomes.&nbsp; You will also design the Professional Services offering, process and possible future team.</p> <p>&nbsp;</p> <p><strong>What You’ll Do</strong></p> <ul> <li><strong>Lead Technical Implementations </strong>Own post-sale onboarding with a focus on LMS, HRIS, CRM, Convo Intelligence, SSO, and web embed integrations</li> <li>Configure complex workflows and reporting solutions</li> <li>Serve as the technical lead in customer rollout projects</li> <li><strong>Customize and Build Content </strong>Create tailored roleplays, personas, and scorecards aligned with customer workflows</li> <li>Ensure training and content are embedded and role-relevant for end users</li> <li><strong>Collaborate Across Teams </strong>Work with CSMs (adoption and training), Support (technical troubleshooting), and Sales Engineers (pre-sales and scoping) to create a seamless customer experience</li> <li>Clearly delineate responsibilities with other teams to reduce overlap and ensure efficiency</li> <li>Define standard operating procedures</li> <li>Collaborate on better professional services pricing and packages</li> </ul> <p>&nbsp;</p> <p><strong>You’re a Fit If You…</strong></p> <ul> <li>Have 7+ years of experience in <strong>professional services, implementation consulting, or sales engineering</strong> in SaaS</li> <li>Are comfortable with both <strong>technical configuration</strong> (integrations, reporting workflows, system setup)</li> <li>Thrive in cross-functional environments, balancing Customer Success, Support, and Sales Engineering touchpoints</li> <li>Are eager and hungry to learn and teach—excited to share your expertise as a technical advisor while delivering immediate impact</li> <li>Enjoy translating customer needs into scalable, high-quality solutions</li> </ul> <p>&nbsp;</p> <p><strong>Bonus Points</strong></p> <p>Prior experience with <strong>LMS, CRM, or SSO integrations</strong></p> <ul> <li>Background in <strong>sales engineering</strong> or technical consulting</li> <li>Exposure to customer-facing training or content customization work</li> </ul> <p>&nbsp;</p> <p><strong>Why Yoodli</strong></p> <ul> <li>Competitive compensation ($160,000 - $185,000) + meaningful equity</li> <li>Full benefits: healthcare, dental, vision, 401k, flexible PTO</li> <li>High-impact, mission-driven work with direct customer feedback loops</li> <li>Work with a humble, driven, deeply collaborative team</li> <li>A product you’ll use and believe in – every single week</li> </ul>