Principal Program Manager - AI Project Charter

<p style="text-align: left;">&lt;gh-intro&gt;<br>&nbsp; &lt;text&gt;</p> <p data-start="158" data-end="275">We’re looking for a<strong> </strong>highly hands-on<strong data-start="178" data-end="223"> Principal Program Manager</strong> (Builder-Operator) to drive AI impact within Rides Central Operations.</p> <p data-start="277" data-end="510">This is not a traditional program management role. You’ll personally design, build, and deploy AI tools, agents, dashboards, and decision systems, while also driving prioritisation, rollout, adoption, and governance across Rides.</p> <p style="text-align: left;">&nbsp;&nbsp;<br>&nbsp; &lt;/text&gt;<br>&lt;/gh-intro&gt;</p> <p>&lt;gh-about-us&gt;<br>&nbsp; &lt;title&gt;About us&lt;/title&gt;<br>&nbsp; &lt;text&gt;<br>&nbsp; With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p> <p>&nbsp; We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.</p> <p>&nbsp; Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!<br>&nbsp; &lt;/text&gt;<br>&lt;/gh-about-us&gt;</p> <p>&lt;gh-role-detail&gt;<br>&nbsp; &lt;title&gt;About the role&lt;/title&gt;<br>&nbsp; &lt;text&gt;</p> <p data-start="512" data-end="712">This is an<strong> </strong>individual contributor (IC) role with high ownership and no direct reports. It’s built for someone eager to <strong data-start="635" data-end="674">build, own, and deliver real change</strong> in a complex operational environment.</p> <p>&nbsp; &lt;/text&gt;<br>&lt;/gh-role-detail&gt;</p> <p>&lt;gh-responsibilities&gt;</p> <p>&nbsp;&lt;title&gt;Main tasks and responsibilities:&lt;/title&gt;</p> <p>&nbsp;&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Personally build and deploy AI tools, agents, dashboards, and decision-support systems for Rides Operations, taking solutions from prototype to production-ready use.&lt;/point&gt;</li> <li>&lt;point&gt;Identify high-friction operational problems across markets and turn them into scalable AI solutions that improve cost, efficiency, reliability, and growth.&lt;/point&gt;</li> <li>&lt;point&gt;Work independently with internal data, APIs, LLMs, and automation frameworks, shipping usable tools with minimal reliance on Engineering, Data, or Product support.&lt;/point&gt;</li> <li>&lt;point&gt;Drive solutions end to end: problem definition, prioritisation, build, pilot, rollout, adoption, and iteration.&lt;/point&gt;</li> <li>&lt;point&gt;Create clear decision materials for leadership, highlighting trade-offs, risks, ROI, and operational impact.&lt;/point&gt;</li> <li>&lt;point&gt;Define guardrails and governance for responsible AI use, ensuring solutions are explainable, compliant, and aligned with long-term platform standards.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;<br>&lt;/gh-responsibilities&gt;</p> <p>&lt;gh-requirements&gt;</p> <p>&lt;title&gt;About you:&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;You have demonstrated hands-on experience personally building and deploying applied AI solutions, such as AI agents, workflow automations, dashboards, or decision-support tools.&lt;/point&gt;</li> <li>&lt;point&gt;You are comfortable using Python, SQL, APIs, LLMs, and automation/workflow tools to build MVPs and production-lean solutions yourself.&lt;/point&gt;</li> <li>&lt;point&gt;You understand how to move from prototype to production, including reliability, monitoring, rollout, and iteration in real operational environments.&lt;/point&gt;</li> <li>&lt;point&gt;You can independently turn ambiguous business problems into structured execution plans and deliver measurable outcomes end to end.&lt;/point&gt;</li> <li>&lt;point&gt;You are effective with senior stakeholders&nbsp;and can align technical implementation with business priorities and operational goals.&lt;/point&gt;</li> <li>&lt;point&gt;You have experience working in scaled organisations where AI solutions are already live and embedded into core processes.&lt;/point&gt;</li> </ul> <p><br>&nbsp; &lt;/bulletpoints&gt;<br>&nbsp; &lt;text&gt;<br>&nbsp; Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!<br>&nbsp; &lt;/text&gt;<br>&lt;/gh-requirements&gt;</p> <p>&lt;gh-perks&gt;<br>&nbsp; &lt;title&gt;Why you’ll love it here:&lt;/title&gt;<br>&nbsp; &lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Play a direct role in shaping the future of mobility.&lt;/point&gt;</li> <li>&lt;point&gt;Impact millions of customers and partners in 600+ cities across 50+ countries.&lt;/point&gt;</li> <li>&lt;point&gt;Work in fast-moving autonomous teams with some of the smartest people in the world.&lt;/point&gt;</li> <li>&lt;point&gt;Accelerate your professional growth with unique career opportunities.&lt;/point&gt;</li> <li>&lt;point&gt;Get a rewarding salary and stock option package that lets you focus on doing your best work.&lt;/point&gt;</li> <li>&lt;point&gt;Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.&lt;/point&gt;</li> <li>&lt;point&gt;Take care of your physical and mental health with our wellness perks.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;<br>&nbsp;&lt;text&gt;*Some perks may differ depending on your location and role.&lt;/text&gt;<br>&lt;/gh-perks&gt;</p><div class="content-conclusion"><p>#LI-Hybrid</p></div>