Program Manager

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.</span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong data-stringify-type="bold"><em data-stringify-type="italic">We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.</em></strong></span></p></div><p><strong>About the role</strong></p> <p>As a Program Manager within the Product organisation, you will be the bridge that brings colleagues together to deliver complex, cross-functional technical initiatives — often with tight deadlines and multi-layered dependencies. You will build relationships grounded in trust and integrity across the organisation and with third-party partners, enabling you to break through collaboration barriers, resolve conflicts, and manage risks effectively.</p> <p>This role sits within the Rides Product team, which leads product strategy and delivery for the Rides vertical to simplify mobility for customers. You will play a critical role ensuring complex programmes land on time, to a high standard, and with full visibility across the organisation — including across third-party integration boundaries.</p> <p><strong>What you'll do</strong></p> <ul> <li>Work closely with engineers, product managers, designers, researchers, data analysts, commercial leaders, and operations teams to conceptualise cross-functional initiatives with layered dependencies and plan their execution</li> <li>Organise and align multiple stakeholders — including third-party partners — to drive timely, accountable execution</li> <li>Develop a solid understanding of the technical architecture to exercise sound judgment on risks, trade-offs, and cross-team dependencies</li> <li>Drive progress transparency through structured communication of status, blockers, and upcoming milestones across all levels of the organisation</li> <li>Lead incident coordination, post-mortems, and closure of action items to build systemic resilience over time</li> <li>Own go-live orchestration for major launches — including rollout gates, rollback triggers, and cross-functional readiness sign-offs</li> <li>Track and flag resourcing risks to support delivery pace and quality</li> <li>Maintain the programme's source of truth: decision logs, dependency registers, and status documentation</li> <li>Contribute to process improvement within the programme scope — identifying friction points and proposing better ways of working</li> <li>Support and contribute to tools and dashboards that surface delivery health, pace, and quality for the Rides vertical</li> <li>Embed AI tooling into core programme workflows — synthesizing meeting intelligence, surfacing dependency risks, and maintaining high-quality stakeholder comms at pace — and actively raise the team's capability to do the same</li> </ul> <p><strong>What you'll need</strong></p> <ul> <li>5+ years of experience as a Program Manager in a fast-paced engineering organisation</li> <li>Bachelor's degree in Computer Science, Engineering, or a related field</li> <li>Strong technical aptitude with the ability to understand distributed systems and architectural trade-offs</li> <li>Background in fundamental engineering concepts including SSDLC, testing methodologies, API monitoring metrics, and SLAs</li> <li>Proficiency with Agile delivery frameworks (Scrum, SAFe, or equivalent)</li> <li>Experience managing programmes with significant third-party integration dependencies</li> <li>Familiarity with programme management and analytics tooling (e.g. Jira, Confluence, dashboarding tools)</li> <li>Operationally fluent with AI tools: for programme synthesis, risk stress-testing, and communication&nbsp;</li> <li>Deep familiarity with the delivery complexity of programmes with significant external API and third-party integration dependencies — including SLA implications, incident ownership boundaries, and rollback constraints across organisational lines</li> <li>Strong communication skills — able to distil complex information clearly for both technical and non-technical audiences</li> <li>Demonstrated ability to work across multiple teams and manage cross-organisational stakeholders</li> <li>Proven ability to operate with confidence in ambiguous, fast-moving environments with frequent priority shifts</li> <li>Passionate problem solver who adapts their approach to evolving requirements and organisational contexts</li> </ul> <p>&nbsp;</p> <p><strong>What we’ll provide you</strong></p> <p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p> <ul> <li>Work and learn from great minds by joining a community of inspiring colleagues.</li> <li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li> <li>Explore new opportunities to learn and grow every day.</li> <li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.&nbsp;</li> <li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li> </ul>