Program Manager (PMO)

<p><strong>Program Manager Responsibilities and Expectations for the Role</strong></p> <p>&nbsp;The Program Manager will be responsible for overseeing the delivery and governance of projects within their assigned tower.<br>Their role is critical in ensuring alignment with CCEAP standards, maintaining continuity, and driving successful outcomes.<br>The Program Manager will oversee the entire project lifecycle—from project intake to delivery, handover, and transition to BAU—to ensure smooth continuity and operational readiness.</p> <p><strong>Strategic Oversight</strong></p> <ul> <li>Support portfolio-level oversight in coordination with the CCEAP PMO.</li> <li>Provide consolidated weekly and monthly reports covering all projects and programs under the assigned tower to ensure visibility, alignment, and proactive decision-making.</li> <li>Align program execution with enterprise application strategy, roadmaps, and business priorities defined by the Enterprise Applications Team.</li> <li>Provide insights on application demand trends, project pipeline, and investment prioritization to support portfolio planning.</li> </ul> <p><strong>Project Governance &amp; Compliance</strong></p> <ul> <li>Enforce adherence to CCEAP PMO processes, templates, and governance gates to projects, enhancements, upgrades, integrations, and retirement.</li> <li>Monitor and validate the accuracy and timeliness of project status reports.</li> <li>Ensure compliance with reporting schedules and data integrity standards.</li> <li>Ensure that all required project and program documentation is complete, up‑to‑date, accurate, and consistently maintained in accordance with CCEAP standards.</li> <li>Drive standardization across projects to reduce fragmentation in the application landscape.</li> </ul> <p><strong>Resource Management</strong></p> <ul> <li>Oversee allocation and utilization of Project Managers and other delivery resources.</li> <li>Identify underperforming Project Managers and initiate unbiased evaluations.</li> <li>Coordinate with the vendor to backfill or replace resources within agreed turnaround times.</li> <li>Conduct interviews for new Project Managers, ensuring role fit and capability alignment before deployment.</li> <li>Lead and monitor the onboarding process for new Project Managers to ensure full integration and understanding of CCEAP methodologies.</li> <li>Collaborate with the Enterprise Applications Team to ensure the right functional and technical skills are aligned to specific application domains (e.g., SAP, CRM<strong>).</strong></li> </ul> <p><strong>Delivery Management</strong></p> <ul> <li>Track and manage project timelines, budgets, and scope across all initiatives in the tower.</li> <li>Facilitate risk and issue management, ensuring timely mitigation and escalation when needed.</li> <li>Immediately escalate any risks, issues, or critical concerns to relevant stakeholders to enable timely decisions and prevent project delays.</li> <li>Drive on-time delivery of project milestones and final outputs.</li> <li>Ensure seamless transition from project delivery to BAU support, minimizing disruption to application operations.</li> <li>Coordinate dependencies across multiple enterprise applications and integration points.</li> <li>Support release planning and deployment alignment with application maintenance windows and operational constraints.</li> </ul> <p>&nbsp;</p> <p><strong>(Added Section) Financial &amp; Cost Oversight Support</strong></p> <ul> <li>Track program-level budgets and provide transparency on project costs impacting enterprise applications.</li> <li>Support cost optimization initiatives by highlighting inefficiencies in delivery, resourcing, or vendor utilization.</li> <li>Assist in aligning project spend with business value and ROI expectations.</li> </ul> <p><strong>Stakeholder Engagement</strong></p> <ul> <li>Maintain strong communication with internal stakeholders, project managers, and cross-functional teams.</li> <li>Ensure timely and transparent updates on project health, risks, and dependencies.</li> <li>Gather and respond to stakeholder feedback to improve delivery quality and satisfaction.</li> </ul> <p><strong>Performance Monitoring</strong></p> <ul> <li>Monitor and report on key performance indicators (KPIs) such as delivery timeliness, resource stability, and stakeholder satisfaction of handled project managers and other delivery resources.</li> <li>Support continuous improvement initiatives based on performance data and lessons learned.</li> <li>Conduct regular and structured performance assessments of Project Managers to ensure consistent quality and identify development needs.</li> </ul> <p><strong>Change Management &amp; Transition Support</strong></p> <ul> <li>Manage transitions for incoming or outgoing resources, ensuring minimal disruption.</li> <li>Support onboarding of new Project Managers and ensure knowledge transfer and continuity.</li> <li>Assess readiness and performance of new hires throughout their transition into assigned projects.</li> <li>Ensure structured knowledge transfer from project to BAU application support teams, safeguarding system stability.</li> <li>Support change management activities, including user readiness, communication, and adoption of new or enhanced applications.</li> </ul> <p><strong>(Added Section) Application Lifecycle &amp; Rationalization Support</strong></p> <ul> <li>Support the Enterprise Applications Team in managing the full lifecycle of enterprise applications (intake, enhancement, maintenance, and retirement).</li> </ul> <p>&nbsp;</p>