Senior Program Manager

<h3><strong>About Us</strong></h3> <p>HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of&nbsp;operating&nbsp;internationally. We deliver a seamless experience across<strong>&nbsp;legal entity setup, global HR, payroll, compliance, tax, and advisory</strong>, enabling&nbsp;our clients to scale faster, stay compliant, and reduce risk in every market they enter.&nbsp;</p> <p>With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.&nbsp;</p> <h4><strong>Job Description</strong></h4> <p><strong>This is a remote role.</strong></p> <p>As a&nbsp;<strong>Sr. Program Manager</strong>, you will primarily lead Project Consulting initiatives customer projects.</p> <p>You will be accountable for meeting your annual billable target, which will be communicated by your line manager.</p> <p>Success in this role requires&nbsp;<strong>proactivity, diligence, accurate and timely reporting</strong>&nbsp;(both customer-facing and internal), and deep expertise in key service lines:&nbsp;<strong>Accounting &amp; Tax, Legal Entity Management, HR and Payroll</strong>.</p> <p>Serving as the primary point of contact for both customers and HSP partners, you must demonstrate exceptional&nbsp;<strong>customer-facing skills, relationship management, and strong project and program management capabilities</strong>.</p> <p>Additionally, you will contribute to departmental processes and deliverables and may also be asked to support related tasks requiring your expertise and collaboration.</p> <h4><strong>Responsibilities:</strong>&nbsp;</h4> <ul> <li>Creation of Project Plans, rollout/transition plans, RAIDS logs, SteerCo reporting.</li> <li>Forecasting of Go Live dates in to ensure your projects Go Live on time and in budget.</li> <li>Liaising with local HSP experts, maintaining good relationships and open communication.</li> <li>Be a Single Point of Contact (SPOC) for your customers. Lead recurring customer status update calls.</li> <li>Ensure smooth handovers to BAU operations.</li> <li>Partner with Sales, Marketing and Operations leadership to identify sales productivity gaps &amp; prioritize work on key initiatives across the global sales team such as process improvements sales pitch training/toolkits, ongoing enablement/learning, sales playbook creation.</li> <li>Creation of processes and GAP analysis for your customers.</li> <li>when supporting Onboarding: Onboard portfolio of clients to HSP. These projects can be varied and include, although not limited to, Payroll, Accounting, Entity Management, HR, amongst others.</li> <li>Additional duties as assigned.</li> </ul> <h4><strong>Qualifications:</strong>&nbsp;</h4> <p>&nbsp;</p> <ul> <li>Bachelor’s or master’s degree in business or a related field.</li> <li>5+ years of proven experience in program and/or project management.</li> <li>Demonstrated expertise in stakeholder management and Change Management.</li> <li>Proven experience leading and managing teams.</li> <li>Strong proficiency in Microsoft Office applications (Word, Excel, Outlook).</li> <li>Industry experience in Payroll is a requirement. Knowledge of Accounting, EOR and/or Entity Management, with technical knowledge related to international expansion is a plus.</li> <li>Knowledge of ADP Solutions, their methodologies, and applications are essential for this role. Knowledge of Cloudpay and other Payroll vendors platforms are a plus.</li> <li>Strong problem-solving skills and ability to work independently.</li> <li>Exceptional verbal and written communication skills</li> </ul> <p>&nbsp;</p> <h4><strong>Skills and Competencies</strong></h4> <ul> <li>Exceptional verbal and written communication skills.</li> <li>Reliable, proactive, and consistent performer with a positive attitude and strong collaboration skills.</li> <li>Excellent communication abilities with senior stakeholders, both internal and external.</li> <li>Assertive yet tactful, capable of managing multiple business relationships effectively.</li> <li>Highly self-motivated, detail-oriented, and skilled at prioritizing and executing tasks under tight deadlines in a fast-paced, dynamic environment.</li> <li>Strong ability to coordinate across multiple projects, ensuring alignment with overall business objectives.</li> <li>Skilled at fostering transparent communication with stakeholders regarding project issues and service decisions.</li> <li>Proficient in producing accurate, timely program status reports throughout the project lifecycle.</li> <li>Adept at analysing program risks and implementing mitigation strategies.</li> <li>Team-oriented contributor who works well in collaborative environments.</li> </ul> <p>If you’re a driven individual who wants to make your mark in the heart of the innovation economy, we’d love to meet you. Join our&nbsp;<strong>#HSPGlobalSolutionTeam</strong>&nbsp;and help us power the next wave of global growth.</p>