Senior Program Manager - Driver Growth (New Driver Retention)

<p>&lt;gh-intro&gt;<br>&lt;text&gt;</p> <p>We’re looking for an experienced Senior Program Manager to join our Driver Growth domain.&nbsp;</p> <p>&lt;/text&gt;<br>&lt;/gh-intro&gt;</p> <p>&lt;gh-about-us&gt;<br>&lt;title&gt;<strong>About us</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p> <p>&nbsp;</p> <p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.</p> <p>&nbsp;</p> <p>Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!</p> <p>&lt;/text&gt;</p> <p>&lt;/gh-about-us&gt;</p> <p>&lt;gh-role-detail&gt;</p> <p>&lt;title&gt;<strong>About the role</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p data-pm-slice="1 1 []">The Senior Program Manager plays a pivotal role in overseeing program execution and driving success. This individual leverages strong program area expertise, fosters collaboration across functions and leads a program team to achieve their goals. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.</p> <p data-pm-slice="1 1 []">&lt;/text&gt;<br>&lt;/gh-role-detail&gt;</p> <p>&lt;gh-responsibilities&gt;</p> <p>&lt;title&gt;<strong>Main tasks and responsibilities:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul data-pm-slice="3 3 []"> <li class="css-v55p23"> <p>&lt;point&gt;Leading cross-functional collaboration to analyse new-driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams&lt;/point&gt;</p> </li> <li class="css-v55p23"> <p>&lt;point&gt;Owning and optimising the New Driver NPS survey, translating insights into clear actions that enhance the early driver experience.&lt;/point&gt;</p> </li> <li class="css-v55p23"> <p>&lt;point&gt;Developing data-driven driver profiles to tailor onboarding journeys and ensure new drivers receive the support most relevant to their needs.&lt;/point&gt;</p> </li> <li class="css-v55p23"> <p>&lt;point&gt;Defining and maintaining best practices for onboarding content and materials, ensuring clarity, consistency, and effectiveness at scale.&lt;/point&gt;</p> </li> <li class="css-v55p23"> <p>&lt;point&gt;Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams.&lt;/point&gt;</p> </li> <li class="css-v55p23"> <p>&lt;point&gt;Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one.&lt;/point&gt;</p> </li> </ul> <p>&lt;/bulletpoints&gt;<br>&lt;/gh-responsibilities&gt;</p> <p>&lt;gh-requirements&gt;</p> <p>&lt;title&gt;<strong>About you:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul data-pm-slice="3 3 []"> <li class="css-v55p23"> <p>&lt;point&gt;You have a minimum of 7 years of experience in program management or a related field.&lt;/point&gt;</p> </li> <li class="css-v55p23"> <p>&lt;point&gt;You have demonstrated expertise in a relevant program area.&lt;/point&gt;</p> </li> <li class="css-v55p23"> <p>&lt;point&gt;You have a proven track record of successfully delivering complex programs on time and within budget.&lt;/point&gt;</p> </li> <li class="css-v55p23"> <p>&lt;point&gt;You have strong leadership and interpersonal skills.&lt;/point&gt;</p> </li> <li class="css-v55p23"> <p>&lt;point&gt;You have excellent communication and collaboration skills.&lt;/point&gt;</p> </li> <li class="css-v55p23"> <p>&lt;point&gt;You have strong analytical and problem-solving skills.&lt;/point&gt;</p> </li> </ul> <p>&lt;/bulletpoints&gt;<br>&lt;text&gt;</p> <p>Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!<br>&lt;/text&gt;<br>&lt;/gh-requirements&gt;</p> <p>&lt;gh-perks&gt;</p> <p>&lt;title&gt;<strong>Why you’ll love it here:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Accelerate your professional growth with unique career opportunities.&lt;/point&gt;</li> <li>&lt;point&gt;Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.&lt;/point&gt;</li> <li>&lt;point&gt;Take care of your physical and mental health with our wellness perks.&lt;/point&gt;</li> <li>&lt;point&gt;Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.&lt;/point&gt;</li> <li>&lt;point&gt;Connect with colleagues at annual company events and smaller team gatherings.&lt;/point&gt;</li> <li>&lt;point&gt;Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.&lt;/point&gt;</li> </ul> <p>&nbsp;</p> <p>&lt;/bulletpoints&gt;<br>&lt;text&gt;*<em>Some perks may differ depending on your location and role.</em>&lt;/text&gt;<br>&lt;/gh-perks&gt;</p> <p>&nbsp;</p><div class="content-conclusion"><p>#LI-Hybrid</p></div>