Senior Program Manager, Driver & Marketplace Operations

<p>&lt;gh-intro&gt;<br>&lt;text&gt;</p> <p>We are looking for an experienced Senior Program Manager to join our Central Operations team</p> <p>&lt;/text&gt;<br>&lt;/gh-intro&gt;</p> <p>&nbsp;</p> <p>&lt;gh-about-us&gt;<br>&lt;title&gt;<strong>About us</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p> <p>&nbsp;</p> <p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.</p> <p>&nbsp;</p> <p>Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!</p> <p>&lt;/text&gt;</p> <p>&lt;/gh-about-us&gt;<br><br>&lt;gh-role-detail&gt;</p> <p>&lt;title&gt;<strong>About the role</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p data-pm-slice="1 1 []">The Senior Program Manager plays a critical role in defining and scaling how Central Operations owns business-level driver and marketplace metrics, feature configuration governance and live feature performance across Driver and Marketplace topics.</p> <p>This individual will ensure markets are empowered to operate effectively while maintaining global consistency and marketplace health. The role is responsible for building structured monitoring frameworks, driving cross-functional alignment and creating scalable mechanisms that improve decision-making and operational excellence.</p> <p>&lt;/text&gt;<br>&lt;/gh-role-detail&gt;</p> <p>&lt;gh-responsibilities&gt;</p> <p>&lt;title&gt;<strong>Main tasks and responsibilities:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul data-pm-slice="3 3 []"> <li> <p>&lt;point&gt;Own and define the core set of business-level metrics across Driver and Marketplace, ensuring clear definitions and alignment with Central Operations and Product leadership.&lt;/point&gt;</p> </li> <li> <p>&lt;point&gt;Establish city-level diagnostic frameworks and playbooks that enable Central Ops and local teams to interpret metric movements and conduct root-cause analysis following feature enablement.&lt;/point&gt;</p> </li> <li> <p>&lt;point&gt;Design and implement governance frameworks for feature configuration management, including guardrails, intake processes and approval criteria for local market requests.&lt;/point&gt;</p> </li> <li> <p>&lt;point&gt;Own the gating and assessment process for market-driven feature configuration requests, ensuring consistency, scalability and operational feasibility.&lt;/point&gt;</p> </li> <li> <p>&lt;point&gt;Implement closed-loop monitoring mechanisms to track the impact of configuration changes and ensure accountability post-launch.&lt;/point&gt;</p> </li> <li> <p>&lt;point&gt;Maintain clear RACI and RAPID models across Product and Central Ops for feature rollout, testing, handover and live-market ownership.&lt;/point&gt;</p> </li> </ul> <p>&lt;/bulletpoints&gt;<br>&lt;/gh-responsibilities&gt;</p> <p>&lt;gh-requirements&gt;</p> <p>&lt;title&gt;<strong>About you:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul data-pm-slice="3 3 []"> <li> <p>&lt;point&gt;You have a minimum of 7 years of experience in program management, marketplace operations or a related field.&lt;/point&gt;</p> </li> <li> <p>&lt;point&gt;You have a strong understanding of marketplace mechanics and operational governance.&lt;/point&gt;</p> </li> <li> <p>&lt;point&gt;You have a proven experience building scalable cross-functional processes and operating models.&lt;/point&gt;</p> </li> <li> <p>&lt;point&gt;You have demonstrated ability to work with data and translate metrics into structured action plans.&lt;/point&gt;</p> </li> <li> <p>&lt;point&gt;You have excellent stakeholder management and communication skills.&lt;/point&gt;</p> </li> <li> <p>&lt;point&gt;You have strong analytical and problem-solving capabilities.&lt;/point&gt;</p> </li> </ul> <p>&lt;/bulletpoints&gt;<br>&lt;text&gt;</p> <p>Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!<br>&lt;/text&gt;<br>&lt;/gh-requirements&gt;</p> <p>&lt;gh-perks&gt;</p> <p>&lt;title&gt;<strong>Why you’ll love it here:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Accelerate your professional growth with unique career opportunities.&lt;/point&gt;</li> <li>&lt;point&gt;Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.&lt;/point&gt;</li> <li>&lt;point&gt;Take care of your physical and mental health with our wellness perks.&lt;/point&gt;</li> <li>&lt;point&gt;Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.&lt;/point&gt;</li> <li>&lt;point&gt;Connect with colleagues at annual company events and smaller team gatherings.&lt;/point&gt;</li> <li>&lt;point&gt;Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;<br>&lt;text&gt;*<em>Some perks may differ depending on your location and role.</em>&lt;/text&gt;<br>&lt;/gh-perks&gt;</p><div class="content-conclusion"><p>#LI-Hybrid</p></div>