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- Fulltime Permanent
About the role
- Reinvestment rate and NPS for FD and RD users — tracking trends, diagnosing root causes, and driving improvement initiatives end-to-end
- Deep-dive into repeat flows on the app — FD maturity and renewal journeys, RD instalment drop-off, top-up and upgrade behaviour
- Cohort-level retention analysis — first-time vs repeat investors, ticket size segments, issuer preferences, tenure patterns
- Identify friction in the post-booking experience that leads to non-renewal or churn — notifications, communication, app UX, trust signals
- Own the maturity lifecycle: ensure users receive the right nudges at the right time to reinvest, and that the reinvestment flow is seamless
- Partner with product, growth, and partnerships teams to define and ship retention-improving interventions across FD and RD
- Build the feedback loop between user signals — support tickets, app ratings, NPS verbatims — and the teams responsible for fixing them
- Own retention reporting for FD and RD — weekly dashboards, stakeholder summaries, and deep-dives as needed
- 2–3 years in strategy, ops, consulting, or a high-ownership generalist role —consumer fintech, BFSI, or savings/investment product exposure preferred
- Genuinely willing to get hands dirty — comfortable doing ground-level ops work, speaking with users directly, and chasing down issues across teams
- Strong analytical instincts — cohort analysis, funnel metrics, retention modelling; SQL or BI tool experience preferred
- Experience working closely with product teams; able to translate user signals into sharp product or ops briefs
- Understanding of how FD and RD products work — maturity cycles, reinvestment mechanics, and what drives investor trust
- Strong written communicator — can turn messy qualitative and quantitative signals into a clear narrative for stakeholders
- High ownership mentality; you don't escalate problems you can solve yourself, and you build the process as much as you execute it
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