Program Services Capability Manager

• Project and Program Management
• Procurement
• Project Scheduling
• Training Design and Development

Key Responsibilities

•  Lead the Program Services capability area. 
• Undertake client work in support of program needs. 
• Work as a member of the Capability Management Team supporting business objectives.
• Undertake project and program support activities in a way that contributes to best practice.
• Act as discipline lead/assurer on specified projects. 
• Manage internal projects as assigned. Maintain your technical competency in your area(s) of specialization. 
• Mentor staff and support/drive their professional development 
• Comply with relevant codes of conduct. 

• Manage utilization of your team:
• Liaise with PMs, PS Team Leads, other Capability Managers and the Program and Future Business teams to maintain a picture of individual task requirements as they relate to personnel skillsets, availability, and capability; 
• Maintain individual task assignments in appropriate tools; 
• Review utilization figures and forecasts from Program Directors and Program Managers (PgMgrs) to ensure staffing requirements are met; and 
• Monitor utilization forecasts to predict surges and dips and plan for training and internal project support.

• Identify capacity requirements to support the business strategy by working with the Future Business & Programs teams and the Capability Management Team; 
• Develop and maintain Job Descriptions within your reporting structure; 
• Conduct recruitment activities such as short listing, interviewing and selection; 
• Maintain the Recruitment Plan and recruitment tracking tools; 
• Ensure that all commencement activities are conducted prior to new starters joining, such as contract qualifications (e.g., ELMS), security, and IT support in accordance with the BMT recruitment process; 
• Utilize internal projects, and internal & external training to develop and mentor staff; ·         Maintain routine contact with team members and associates. 
• Identify potential BMT employees who can contribute to our business goals. 

• Ensure team competencies are supporting current business needs and plan capability needs to deliver future strategic requirements. Identify competency gaps and resultant training needs;
• Develop and monitor Personal Development Plans (PDPs) with your staff;
• Maintain a record of PS team’s individual skills and competencies within the appropriate tool(s);
• Develop training plans for staff within your reporting structure; 
• Mentor assigned Team Leads, ensure all junior staff have mentors, and senior staff have mentors as required / desired; 
• Support Internal Training: 
  • Assist in the development and delivery of internal training; and
  • Identify candidates for training and opportunities for delivery.  

• Manage budgets as assigned, and deliver reports (including variance analysis, forecasts, and recommended corrective action as required) to the Vice President, Capability or Capability Director as appropriate; 
• Maintain KPI’s as required by the Capability Leadership Team.

• Review PS timesheets, and approve charges to assigned accounts; 
• Develop and deliver performance appraisals; 
• Develop Performance Improvement Plans as required in conjunction with HR; and
• Provide input to Senior Management for annual end of FY bonus / salary increases.  

• Support the Programs and Future Business teams in the identification of opportunities and the development of proposals; 
• Provide staff with a point of contact to bring business ideas to; and 
• Develop networks within your domains.
• Collaborate with other Capability Managers to ensure our client offerings cover the widest possible range of capabilities that meet client requirements 

• Support Capability planning and improvement initiatives as required. These may include strategy and tactical execution discussions as well as process, technical, or governance improvements. 
• Support staff in their understanding of their role and contribution to the capability and business level strategies. 
• Continuously look for opportunities for business improvement and business growth, and empower the PS team to do the same. 
• Support the development on budgets as requested by the Capability Leadership Team  
• Support and collaborate with other CMs to avoid siloed working and to manage peaks and troughs of workload across capability teams. 
• Support the Capability Leadership Team with other tasks in support of business objectives as required.  

Skills, Knowledge & Expertise

• Security clearance to NATO Secret, or the ability to obtain
• Proven professional leadership, building, leading and influencing strong multi-disciplinary teams;
• A thorough understanding of client needs in the Program Services domain
• A university degree in a relevant discipline; 
• Minimum of 10 years of relevant professional experience; 
• The ability to lead one or more domains in management of complex defence products;
• The ability to define, grow, and lead Program Services Capability; 
• Strong written and verbal communication skills; 
• Excellent problems solving and analytical skills; 
• Demonstrated ability to understand, establish and support business priorities and business strategy; 
• Proven ability in people mentorship and people development.

• Masters degree in business/project/program management
• PMP Certified 
• Prosci change management practitioner