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- Employment
- Full-time
About the role
- Serve as the primary point of contact for homeowners throughout the entire project lifecycle, from initial scheduling through final inspection alignment.
- Conduct structured outreach at every key milestone: welcome introduction, 2-day pre-installation reminder, job start confirmation, end-of-day progress updates, and post-installation follow-up.
- Verify that all project materials, documentation, and crew logistics are confirmed and locked prior to each scheduled installation start.
- Monitor active installations in real time, coordinating with Field Operations Managers and installation crews to proactively resolve same-day issues as they arise.
- Own the daily operational closeout logs, accurately capturing project completion status, material tracking, and customer sentiment for cross-functional visibility.
- Manage project timelines that extend beyond a single day, coordinating completion schedules and providing clear updates to homeowners awaiting custom backordered materials.
- Schedule and coordinate municipal inspections in direct alignment with homeowner availability and project completion status.
- Process and secure start and final installment payments using company-approved platforms and accounts receivable procedures.
- Audit account reports and systematically follow up on outstanding territory balances professionally and promptly.
- Log all customer interactions, operational notes, and project milestones accurately and in real time across corporate CRM and internal platforms.
- Resolve customer concerns—including scheduling realignments, quality issues, and payment objections—with impeccable professionalism and a solutions-first approach.
- Maintain an elite standard of customer satisfaction as measured by post-project surveys, and participate in monthly team development and coaching loops.
- 3–5 years of experience in high-volume customer service, client relations, or project coordination
- Exceptional verbal and written communication skills with the demonstrated ability to de-escalate complex residential customer situations
- Strong organizational skills and the capacity to manage a large book of active business with absolute precision
- Comfortable navigating multiple database software platforms simultaneously; proficiency in Microsoft Office and Windows required
- Ability to work independently, respect operational timelines, and meet time-sensitive commitments in a fast-paced environment
- Experience in payment processing, collections, or accounts receivable in a customer-facing role is a plus
- Background in home improvement, construction, or residential field services is a plus
- $26.00–$28.00 per hour, plus ample bonus structure
- Comprehensive medical, dental, vision, and life insurance packages.
- Corporate 401(k) retirement plan.
- Paid vacation, sick leave, and corporate holidays.
- Student Loan Reimbursement Program
- 8:30am-5:30pm, 40 hours/week
- Onsite in our Hayward office
Perks & benefits
- 401k
- Paid Time Off
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