Project Coordinator

Key Responsibilities

• Manage all aspects of customer installations and telecommunications projects from contract through customer acceptance 
• Maintain project timelines, customer commitments, and installation milestones while coordinating updates between carriers, vendors, IT teams, and internal stakeholders 
• Review customer communications and respond promptly and professionally throughout the day 
• Navigate multiple carrier portals to monitor order progress, provisioning updates, and installation timelines 
• Lead weekly customer status calls for multi-location projects and provide organized post call summaries including action items and next steps 
• Maintain detailed Excel workbooks tracking customer locations, implementation progress, timelines, and outstanding items 
• Collaborate cross functionally with provisioning teams, NOC teams, sales teams, and pre-sales operations throughout the implementation process 
• Support incoming calls through a shared support queue during business hours and participate in after-hours support rotation with the broader team 
• Document customer communications, updates, and follow up activities within internal systems 
• Support customer escalations professionally and proactively while helping drive timely resolution 
• Represent Threshold Communications in a professional, knowledgeable, and customer-centric manner at all times 

Skills, Knowledge & Expertise

• Previous telecommunications industry experience strongly preferred, though candidates with strong project management experience may also be considered 
• Exceptional organizational skills and attention to detail 
• Strong written and verbal communication skills 
• Ability to manage multiple priorities in a fast moving environment 
• Comfortable working across Slack, Microsoft Teams, email, Excel, and multiple web based carrier platforms 
• Ability to work independently while also collaborating effectively across teams 
• Strong customer service mindset with the ability to communicate professionally across all levels of an organization 
• Proficiency within Microsoft Office Suite, particularly Excel