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- Employment
- Full-time
- Seniority
- Lead
About the role
II. Major Responsibilities
- To develop and nurture business relationships with adjustors, property owners, facility managers and any other clientele that can provide commercial work.
- To prepare scopes of work, estimates, executed contracts, initiate operations/production, file management, remain point of contact and collect invoiced amounts.
- Will coordinate with the Regional Marketing Director and the Regional Operations Manager to create synergies within the region.
- Must communicate with the project managers to ensure each project is functioning as planned and that the service quality is at the company's highest standard.
- Must adhere to company protocol, policies, accounting procedures and reporting requirements.
- Writing the estimates within the guidelines of Cotton and ensuring that a contract is signed
- Determining necessary steps to begin the production of the job while project management and additional resources are being deployed
- Determining when to extend beyond standard protocol to resolve any potential issues or secure potential work
- Completion of Change Orders and communication of them to the project manager
- Determining the best way to meet the needs of the client and the adjustor
- Winning in a competitive bidding situation
- Conflict resolution with customers / adjustors
- Performance of field staff
- Changes in scope; timely submittal of invoices; timely collection of invoices
Knowledge and Skills:
- Bachelor's degree or equivalent work experience
- Proficient in Xactimate
- Proven organizational and problem-solving skills
- Proven communication skills and ability to build relationships
- Good driving record
- Ability to travel, both domestically and internationally as business needs requires
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