Project Management Office (PMO) Administrator

Key Responsibilities

• Facilitate the smooth running of customer programs and projects.
• Support the day-to-day operations of the project office.
• Maintain project documentation, templates, trackers, and records.
• Coordinate project governance activities, reviews, and approvals.
• Ensure compliance with PMO standards, methodologies, and procedures.

• Assist in generating KPIs, dashboards, and portfolio metrics.
• Prepare and distribute project status reports, dashboards, and meeting materials.
• Consolidate project data for portfolio reporting and management updates.
• Maintain accurate project schedules, risks, issues, and action logs.
• Organize and archive project documentation in centralized repositories.
• Support audit and compliance documentation requirements.
• Meeting & Stakeholder Support
• Schedule and coordinate project meetings, steering committees, and workshops.
• Prepare meeting agendas, minutes, and follow-up action items.
• Track action items and ensure timely completion by stakeholders.
• Support communication between project teams, business units, and leadership.

• Identify opportunities to improve PMO administrative processes including use of AI tooling.
• Support implementation of PMO best practices and continuous improvement.
• Assist in standardizing templates, reporting formats, and workflows.

Skills, Knowledge & Expertise

• Minimum bilingual Japanese and English speaking.
• 5+ years of experience in PMO administration, project coordination, or project administrative support roles.
• Proficiency in standard office and project management tooling, such as: Jira, MSProject, MS Word, MS Excel. Confluence, or SharePoint.
• Strong organizational and multitasking skills.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Passion for delivering great service to achieve customer advocacy.