Project Manager

Key Responsibilities

• Lead project planning, execution, and delivery of AI agent solutions.
• Coordinate with stakeholders to define project scope, goals, and deliverables.
• Manage timelines, resources, budgets, and risks across multiple projects.
• Facilitate collaboration between engineering, data science, UX, and operations teams.
• Ensure compliance with technical and business requirements.
• Monitor and report on project progress, KPIs, and milestones, including project financials.
• Drive continuous improvement and post-deployment optimization.

Skills Knowledge and Expertise

• Proven experience managing AI or software development projects.
• Strong understanding of conversational AI, NLP, and contact center technologies.
• Excellent communication and stakeholder management skills.
• Ability to translate business needs into technical requirements.
• Experience with Agile/Scrum methodologies.
• Fluency in English; Spanish is a strong advantage.

Technologies

• AI/NLP platforms (e.g., Dialogflow, Azure Bot Services, Rasa)
• Project management tools (e.g., Jira, Trello, Asana)
• Cloud platforms (e.g., Azure, AWS, Google Cloud)
• CI/CD tools and DevOps practices
• CRM and contact center systems (e.g., Genesys, Salesforce)

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• Master’s degree is a plus.

Certifications

• PMP, PRINCE2, or equivalent project management certification.
• Agile/Scrum certification (e.g., Certified ScrumMaster) preferred.

Benefits