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Project Manager, Client Delivery
Ascenda Loyalty
SingaporeHybrid1mo ago
- Employment
- Full-time
About the role
- Manage end-to-end onboarding and implementation projects for a global portfolio of clients, loyalty partners, and vendors
- Coordinate cross-functional teams across Product, Engineering, Commercial, and other internal departments to ensure unified delivery
- Drive project timelines, governance, status reporting, and delivery milestones for Steering Committee updates
- Track and manage project risks, issues, dependencies, assumptions, and mitigation plans via RAID registers
- Manage project change requests, scope discussions, and delivery impacts to control project outcomes
- Ensure clear communication and alignment across all project stakeholders as the primary delivery bridge
- Build and maintain detailed project plans, RAID registers, status reports, and delivery documentation
- Support testing coordination and delivery readiness activities with internal and client teams to ensure technical success
- Maintain strong relationships with clients and partners while supporting multiple concurrent projects
- Contribute to PMO process improvements, reporting standards, governance practices, and delivery frameworks
- Minimum 3 years of experience working as a Project Manager in a client-facing delivery environment, ideally across SaaS, fintech, loyalty, or implementation projects
- Demonstrated ability to manage multiple concurrent projects and competing priorities in fast-paced environments with minimal supervision
- Strong stakeholder management and communication skills, with confidence engaging both technical and non-technical audiences
- Experience coordinating cross-functional teams and driving accountability to achieve delivery milestones
- Experience maintaining project governance artefacts including RAID registers, project plans, status reporting, Steering Committee updates, and change request tracking
- Proactive and delivery-focused mindset with the ability to drive outcomes, escalate risks early, and adapt quickly in ambiguous environments
- Strong organisational skills with attention to detail, documentation, and follow-through
- Experience using project management and collaboration tools such as Jira, Notion, Smartsheet, and Slack
- Understanding of APIs, system integrations, and data flows, with the ability to work effectively with technical teams and external partners during implementation and testing phases
- Experience within loyalty, rewards, fintech, payments, travel, or marketplace ecosystems is advantageous.
- Strong alignment with Ascenda’s core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity
- Experience working with banks, fintechs, loyalty programs, airline/hotel partners, or marketplace ecosystems
- Experience working with globally distributed teams and stakeholders
- Familiarity with hybrid delivery methodologies
- Hybrid working environment with two in-office days per week
- Opportunity to work with leading global financial and loyalty brands
- Collaborative and fast-paced team environment
- Exposure to international clients and cross-functional delivery teams
- Competitive salary and benefits
- Travel benefits and employee perks
Perks & benefits
- Distributed Team
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