Senior Project Manager- CX

<div class="content-intro"><h3><strong>Who We Are</strong></h3> <p>VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement &amp; Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.</p> <p><strong>About WPP</strong></p> <p>WPP is the trusted growth partner for the world’s leading brands. We unite&nbsp;cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel&nbsp;in a single company –&nbsp;powered by exceptional talent and our agentic marketing platform, WPP Open,&nbsp;to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit&nbsp;<u><a href="http://wpp.com/" data-outlook-id="2714312b-312f-4651-9f88-d8a4e47547bc">WPP.com</a></u>.</p></div><p class="p1"><span class="s1">VML is in search of a<span class="Apple-converted-space">&nbsp;</span></span>SENIOR PROJECT MANAGER – CX</p> <p class="p2"><strong>What you’ll do:</strong></p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Contribute to the strategy, design and implementation of excellent customer experiences across</p> <p class="p2">digital touchpoints, focusing on websites and content.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Collaborate with cross-functional teams (product, engineering, design, content, marketing,</p> <p class="p2">research) to ensure customer-centricity in product and channel initiatives.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Develop and manage project plans and timelines, breaking down complex projects into manageable</p> <p class="p2">tasks and deliverables.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Track project progress, identify potential roadblocks, and implement solutions to ensure projects</p> <p class="p2">stay on track and within budget.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Facilitate communication and collaboration between stakeholders, providing regular updates and</p> <p class="p2">reporting on project status.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Ensure quality assurance throughout the product development and lifecycle process.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Manage ceremonies, ensuring timely delivery of product functionality.</p> <p class="p2"><strong>Who you are:</strong></p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Customer-focused: Passionate about creating positive customer experiences and understanding</p> <p class="p2">customer needs.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Strong communicator: Clearly communicate technical and non-technical information, customer</p> <p class="p2">insights and design recommendations to various stakeholders</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Collaborative leader: Facilitate effective cross-functional collaboration. Facilitate cross-functional</p> <p class="p2">collaboration and effectively manage project teams.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Agile and adaptable: Thrive in a fast-paced environment and adapt to evolving project</p> <p class="p2">requirements.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Strategic thinker: Understand the broader business goals and align website and content strategies</p> <p class="p2">accordingly.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Organized and detail-oriented: Maintain meticulous organization and attention to detail in all</p> <p class="p2">aspects of project management.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Proficient in project management tools and software: Expert-level proficiency in project</p> <p class="p2">management platforms (e.g., Asana, Trello, Monday.com) and content management systems (CMS).</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Proficient in CX methodologies and tools: Familiar with customer research methods, journey</p> <p class="p2">mapping, service blueprinting, and human-centered design principles.</p> <p class="p2"><strong>What you’ll need:</strong></p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>3-5 years of experience in web project management or content management: Demonstrated</p> <p class="p2">experience managing website development projects, content creation workflows, and/or content</p> <p class="p2">migrations.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Proven track record of successful website launches or content initiatives: Provide examples of</p> <p class="p2">successfully completed projects, highlighting key achievements and results.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Understanding of website development lifecycle and content strategy: Demonstrate a strong</p> <p class="p2">understanding of web design principles, development processes, content strategy best practices,</p> <p class="p2">and SEO.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Technical proficiency: Familiarity with CMS platforms (e.g., WordPress, Drupal, AEM), HTML, CSS,</p> <p class="p2">and website analytics tools. Experience with website accessibility standards (WCAG) is a plus.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Strong analytical skills: Ability to analyze website data, identify trends, and make data-driven</p> <p class="p2">recommendations to improve website performance and content engagement.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Client management experience (if applicable): Experience building and maintaining strong client</p> <p class="p2">relationships, presenting project updates, and managing client expectations.</p> <p class="p2">•<span class="s2"><span class="Apple-converted-space">&nbsp;</span></span>Agency experience (preferred, but not essential): Experience working within an agency</p> <p class="p2">environment or a similar collaborative setting.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click <a href="https://mybenefits.wpp.com/public/welcome" target="_blank">WPP Benefits </a>for more details.</p></div><div class="title">_</div><div class="pay-range"><span>$60,000</span><span class="divider">&mdash;</span><span>$140,000 USD</span></div></div></div><div class="content-conclusion"><p><span class="normaltextrun"><span lang="EN-GB"><span lang="EN-GB">We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.</span></span></span></p> <p><span class="normaltextrun"><span lang="EN-GB">WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</span></span><span class="scxw176048299"><span lang="EN-GB">&nbsp;</span></span></p> <p><span class="scxw176048299"><span lang="EN-GB">VML is a WPP agency (NYSE: WPP). For more information, please visit  <a href="https://www.vml.com/" target="_blank">www.vml.com</a>, and follow along on&nbsp;<a href="https://www.instagram.com/vml_global/?hl=en">Instagram</a>, <a href="https://www.linkedin.com/company/vml/">LinkedIn</a>, and <a href="https://x.com/vml_global?lang=en">X</a>.</span></span></p> <p>When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our&nbsp;<a href="https://www.vml.com/recruitment-privacy-policy">Recruitment Privacy Policy</a>. California residents should read our&nbsp;<a href="https://www.vml.com/california-recruitment-privacy-notice">California Recruitment Privacy Notice</a>. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.</p></div>