Project Manager (Maternity Cover)

Key Responsibilities

• Own courier retention and engagement initiatives from opportunity identification to implementation and impact measurement
• Define hypotheses, run experiments, and scale initiatives in partnership with Product, CRM, Marketing, and Business Development teams
• Lead cross-functional projects aimed at improving courier experience, retention, and long-term engagement
• Own and continuously develop key retention mechanisms, including the Courier Loyalty Program and the courier feedback & CSAT ecosystem
• Translate business objectives into clear requirements, coordinate execution across stakeholders, and communicate outcomes and recommendations to leadership
• Analyze courier behavior, retention trends, and marketplace dynamics to identify growth opportunities, churn drivers, and actionable insights
• Build analytical frameworks and reporting that support data-driven decision-making and prioritization

Qualifications

• 3+ years of experience in project management, product management, business analytics, strategy, consulting, or related fields
• Strong analytical mindset with the ability to translate data into actionable insights and business decisions
• Advanced Excel skills; SQL skills is an advantage
• Strong business acumen with a solid understanding of product and business metrics, unit economics, and business performance drivers
• Ability to structure ambiguous business problems, identify root causes, and develop practical solutions
• Experience leading cross-functional initiatives involving multiple stakeholders
• Upper-intermediate English or higher is a must
• Highly autonomous and proactive, comfortable operating in fast-changing environments with evolving priorities
  
  Nice to have
• Experience in marketplace, mobility, delivery, or other two-sided platform businesses
• Experience working on retention, engagement, loyalty, CRM, or lifecycle management initiatives

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.