Property Claims Supervisor - PA/OH (Remote)

Key Responsibilities

• Supervise and support a team of property claims adjusters across multiple levels of claim complexity. 
• Provide coaching, mentoring, and technical guidance to support adjuster development and performance. 
• Conduct performance evaluations, training sessions, and ongoing feedback discussions. 
• Assist with hiring, onboarding, and workload distribution across the claims team. 

• Monitor claims handling activities to ensure compliance with company guidelines and client expectations. 
• Review high-exposure or complex property claims and provide guidance on claim strategy and resolution. 
• Approve claim settlements within assigned authority limits. 
• Ensure appropriate reserve setting, claim documentation, and investigation practices. 

• Monitor operational performance metrics including claim cycle time, quality assurance results, and productivity measures. 
• Identify opportunities for operational improvements and implement best practices across the claims team. 
• Support leadership with reporting and performance insights related to property claims operations. 

• Serve as a point of contact for clients regarding claim performance, service delivery, and operational matters. 
• Participate in client meetings and provide updates on claim trends, outcomes, and performance metrics. 
• Coordinate with vendors, contractors, engineers, and other specialists involved in property claim investigations and repairs. 

• Ensure claims are handled in compliance with regulatory requirements, company policies, and client service agreements. 
• Support internal audits, quality assurance reviews, and operational compliance initiatives. 

Skills, knowledge & expertise

• 5+ years of property claims handling experience
• Adjuster licensing as required by jurisdiction
• Strong knowledge of property claims investigation, evaluation, and settlement practices
• Experience handling complex or high-value property claims preferred
• Excellent leadership, communication, and decision-making skills
• Experience with Xactimate preferred
• Prior supervisory or leadership experience preferred
• Experience handling commercial or large-loss property claims preferred
• Familiarity with property estimating tools and vendor repair networks preferred
• Industry designations such as AIC, CPCU, or equivalent preferred 

Equal Employment Opportunity & Legal Notices

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage