Property Management Assistant - Freelance, Remote

The Impact you’ll make

• Manage daily PM tasks end-to-end, proactively identifying and resolving issues before they escalate
• Present decision options and recommendations for approval to the primary operator

• Handle inbound/outbound communications, including after-hours inquiries within your coverage window
• Triage, resolve, or escalate items with clear context and proposed solutions
• Maintain professional, empathetic, and timely responses.

• Maintain accurate Buildium records, leases, notices, and document repositories
• Prepare and track lease paperwork, renewals, move-in/move-out documentation, and administrative reporting
• Ensure data hygiene and consistent file naming, tagging, and version control

• Audit current PM workflows in Trello and Buildium, identify bottlenecks, and propose improvements
• Implement streamlined boards, checklists, SLAs, and decision trees
• Partner with the primary operator to align workflows with business goals

• Support routine reporting, reminders, and compliance-related tasks as directed
• Coordinate with vendors and service providers as needed; track work orders and status in Buildium
• Surface risks, exceptions, and timeline slips early with recommended actions

Skills, Knowledge and Expertise

• Prover prior property management experience 
• Hands-on experience with Buildium
• Proven client-facing communication skills with tenants/investors and vendors
• Demonstrated autonomy and problem-solving in a fast-paced, small-team environment

• Technical: Buildium proficiency; working knowledge of Trello and Google Workspace; inbox/queue management; document control; basic reporting
• Operational: Process mapping, checklist/SOP creation, SLA management, and prioritization
• Communication: Clear written and verbal communication; empathy and professionalism with tenants and investors; confident escalation with options
• Personal: Ownership mindset, urgency, proactive problem-solving, reliability, and follow-through

• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

• You love owning operations end-to-end and take pride in keeping systems clean, current, and audit-ready
• You thrive in a lean team where your judgment, speed, and initiative directly impact outcomes
• You are calm under pressure, customer-service oriented, and comfortable presenting decision options and recommendations
• You’re eager to streamline workflows and improve response times using Buildium and Trello

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
• Monday–Friday, 12:00 pm–8:00 pm Pacific Time

• $7 per hour
• No benefits package included

Benefits