Lead QA Architect

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p> <div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"> <div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">At NICE, we are evolving <strong>NiCE’s flagship product suite, recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS)</strong>, delivering scalable, cloud-native solutions that power complex customer engagement and business workflows.&nbsp;We are looking for a&nbsp;<strong>Lead QA Architect</strong> to define how quality is engineered across this microservices-based platform.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">&nbsp;</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">In this role, you will work closely with Product Management, Architects, and Engineering teams to <strong>design and implement scalable quality architecture</strong> across distributed systems. You will play a critical role in shaping how systems are built, tested, and integrated — ensuring performance, reliability, and scalability at scale.&nbsp;This is a highly collaborative, global role where you will partner with teams across regions to drive technical excellence and continuous improvement.</div> </div> </div> </div> <p><strong>How will you make an impact?&nbsp;&nbsp;</strong></p> <div> <ul> <li>Define and evolve <strong>quality architecture</strong> for new product innovations in collaboration with Product and Architecture teams</li> <li>Design and ensure&nbsp;<strong>robust integrations across microservices and systems</strong> within the NICE platform</li> <li>Select and implement the right&nbsp;<strong>patterns, frameworks, and tools</strong>, particularly within the AWS ecosystem</li> <li>Set&nbsp;<strong>technical direction end-to-end</strong>, partnering closely with engineering teams to embed quality into design and development</li> <li>Drive&nbsp;<strong>long-term improvements</strong> in system quality, scalability, and reliability</li> <li>Act as a&nbsp;<strong>technology evangelist</strong>, promoting best practices and raising the bar for engineering excellence</li> <li>Contribute to the adoption of&nbsp;<strong>AI within products and internal processes</strong></li> <li>Collaborate with a <strong>global network of engineers and architects</strong> to influence platform-wide outcomes</li> </ul> </div> <p><strong>Have you got what it takes?</strong></p> <div> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"><strong>8+ years of experience</strong> in software engineering, quality engineering, or related roles</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"><strong>3+ years of experience in an architect or technical leadership capacity</strong>, defining system-level or quality architecture</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong programming experience with <strong>PHP and JavaScript</strong></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Deep knowledge of <strong>AWS services</strong>, including: <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">ECS, EKS, EC2</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">SQS, Kinesis, Lambda</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">ElastiCache, RDS, Kafka</li> </ul> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience working with <strong>OpenSearch</strong> or similar technologies</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong understanding of <strong>CI/CD pipelines, automation frameworks, and quality engineering practices</strong></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Expertise in <strong>microservices architecture</strong>, including: <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Domain-Driven Design (DDD)</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Clean Architecture principles</li> </ul> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proven ability to define and influence <strong>system-wide quality and architecture decisions</strong> across distributed systems</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience working in <strong>complex integrations across multiple services or platforms</strong></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong collaboration and communication skills, with the ability to influence across teams and stakeholders</li> </ul> </div> <p><strong>Why Join Us?&nbsp;</strong></p> <p>At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.&nbsp;</p> <p>If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.&nbsp;</p> <p><strong>What’s in it for you?</strong></p> <p>Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</p> <p><strong>Enjoy NiCE-FLEX!</strong></p> <p>At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our UT office located at 75 West Towne Ridge Parkway, Sandy, Utah 84070 <a href="https://www.nice.com/company/global-locations">https://www.nice.com/company/global-locations</a></p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p> <p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p> <p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p> <p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p> <p>&nbsp;</p></div>