QA Automation Engineer (AI Systems & Web Apps)

<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!<br></span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Our engineering team is looking for a QA Automation Engineer. This role will be responsible for building and maintaining automated and manual testing frameworks that ensure the reliability, safety, and performance of web, mobile, API, and LLM-powered systems. This role includes designing tests for agentic workflows, validating structured outputs, identifying regressions in model behavior, and collaborating with engineers and product managers to ensure comprehensive test coverage.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400;">Talkspace HQ is in NYC; this position is based in Eastern Standard Time.&nbsp;</span></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You’ll DO</strong></span></p> <h4>Automation Testing&nbsp;</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Develop and maintain automated test scripts for web apps, mobile apps, APIs, and LLM-driven features.</div> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Build and improve automation frameworks for testing agentic and multi-step workflows.</div> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Update automated scripts based on evolving requirements, prompts, tools, and system behaviors.</div> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Debug and troubleshoot automation issues to ensure stability and reliability.</div> </li> </ul> <h4 id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Manual &amp; Exploratory Testing&nbsp;</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Execute manual test cases to validate new features and identify defects.</div> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Conduct exploratory testing to uncover unexpected behaviors, including AI-specific issues.</div> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Create and maintain detailed test plans and test cases.</div> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Document and track defects using standard tools and processes.</div> </li> </ul> <h4 id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">AI-Specific QA Responsibilities</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Develop evaluation harnesses for LLM outputs, including structured output validation and model regression testing.</div> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Collaborate with engineering and data science to validate safety layers and fallback mechanisms.</div> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Identify gaps in test coverage for agentic workflows and propose improvements.</div> </li> </ul> <h4 id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Team Collaboration</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Work closely with engineers, QA peers, and product managers to design effective test strategies.</div> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Communicate issues clearly and contribute to release readiness processes.</div> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Participate in continuous improvement efforts to increase QA efficiency.</div> </li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About You</strong><span style="font-weight: 400;">&nbsp;</span></span></p> <ul> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">BA/BS in Computer Science or related field</li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">3+ years of QA automation experience.</li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with Cypress, Playwright, Selenium, or similar frameworks.</li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience testing AI/LLM-driven systems strongly preferred.</li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with SQL, API testing, and JSON.</li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Familiarity with CI/CD pipelines and debugging automation failures.</li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Benefits&nbsp;</strong></span></p> <ul> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive Medical, Dental and Vision plans coverage since day one</span></li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pre-tax benefits: HSA/ FSA</span></li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">401k Retirement Savings Program with matching up to 4%</span></li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Voluntary benefits including disability, basic life or pet insurance, etc.</span></li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly Wellness Stipend to promote mental and physical self-care</span></li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO and Remote First Environment</span></li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Regular team events, including Wellness Workshops and Team Building Events</span></li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!&nbsp;</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Compensation</strong></span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.</span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">The base salary range for this role is between $85,000 and $155,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.&nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Why Talkspace?&nbsp;</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse&nbsp; “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!</span></p> <h3><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">EQUAL OPPORTUNITY EMPLOYER</span></h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.</span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?&nbsp;</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Diversity</strong></span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Equity</strong></span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Inclusion</strong></span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Belonging</strong></span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.</span></p>