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Quality Assurance Operations Team Leader
Cermati.com
JakartaOn-site2mo ago
- Employment
- Full-time
About the role
Job Description As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents Monitoring and responsible for the overall Quality Assurance Process Liaise with QA Ops Manager regarding operation daily Review quality assurance policies and procedures Develop, recommend and monitor corrective and preventive actions Update internal policy & SOP based on new regulations from regulator Prepare reports to communicate outcomes of quality activities…
Read the full description on the original posting.
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