About the role
Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
Assess and rate inbound and outbound "sales" calls according to company quality standards.
Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
Provide concise feedback with advisable reply and valuable action plan.
Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements
Diploma or Bachelors Degree Holder.
Prompt and confident in speaking with customers in English, Bahasa Melayu and Tamil would be a plus due to the business needs.
Strong background in Sales /Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
Owns a deep understanding on Sales Metrics, Model and Structures.
At least a year of experience in auditing sales calls and coaching agents.
Attention to Detail
Analytical Skills
Coaching Skills
Listening Skills and is Objective
Benefits
Near to LRT Abdullah Hukum
Training provided
Medical Coverage & Insurance
Flexi Benefit
Perks & benefits
- Medical Insurance
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