Quality Engineer

<div class="content-intro"><p><strong data-stringify-type="bold">About StarRez</strong></p> <p><br>StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.</p></div><p><span class="TextRun SCXW265824171 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SpellingErrorV2Themed SCXW265824171 BCX8"><strong>&nbsp;Role:</strong></span></span></p> <p><span data-contrast="auto">As a Quality Engineer - you will play a pivotal role in</span> <span data-contrast="auto">elevating our quality practices across customer-facing event management workflows,</span> <span data-contrast="auto">booking and registration experiences, operational administration, product integrations,</span> <span data-contrast="auto">and complex distributed systems. You will be an expert within our engineering</span> <span data-contrast="auto">organization, deeply understanding product&nbsp;behaviour, customer journeys, business</span> <span data-contrast="auto">rules, and the systems that support seamless conference and event experiences. This role</span> <span data-contrast="auto">will balance hands-on individual contributor responsibilities with leading, influencing,</span> <span data-contrast="auto">and coaching your peers.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">This individual contributor role is for someone who is passionate about seeing systems</span> <span data-contrast="auto">holistically, has a strong vision for product quality, and is eager to drive the highest</span> <span data-contrast="auto">standards of customer experience, functional correctness, usability, accessibility,</span> <span data-contrast="auto">reliability, performance,&nbsp;and release&nbsp;confidence. You will&nbsp;leverage&nbsp;your deep</span> <span data-contrast="auto">understanding of SaaS product&nbsp;behaviour, end-to-end workflows, integrations,</span> <span data-contrast="auto">environments, and customer operations to guide and influence our development process.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">Your role is not to manage a team, but to be a quality champion who partners directly</span> <span data-contrast="auto">with developers, product managers, designers, support, implementation, and customer-</span> <span data-contrast="auto">facing teams. You will help teams&nbsp;anticipate&nbsp;risk, clarify expected&nbsp;behaviour, validate</span> <span data-contrast="auto">business logic, protect the customer experience, and build more robust, scalable, and</span> <span data-contrast="auto">reliable conference and event products.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">At the core of this role is a strong focus on customer experience; success means&nbsp;our</span><span data-ccp-props="{}"> &nbsp;</span><span data-contrast="auto">platform behaves predictably, is easy to use, and enables customers to plan, configure,</span> <span data-contrast="auto">manage, and deliver events with confidence.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">What You Will Own:</span></strong></p> <ol> <li><span data-contrast="auto">Own and drive end-to-end testing strategy for customer-facing Conference &amp; Events product</span> <span data-contrast="auto">experiences, operational workflows, integrations, and distributed systems, proactively</span> <span data-contrast="auto">identifying product&nbsp;behaviour&nbsp;risks, usability gaps, workflow defects, regression&nbsp;risk.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Define and champion product quality standards for functional correctness, customer</span> <span data-contrast="auto">experience, usability,&nbsp;accessibility&nbsp;and consistency.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Design and execute validation strategies across the Conference and events,</span> <span data-contrast="auto">including bookings, attendee registration,&nbsp;room&nbsp;and resource allocation,</span><span data-ccp-props="{}">&nbsp;</span><span data-contrast="auto">communications and operational administration for customer workflows.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Partner with Product, Design and Engineering from ideation through delivery to ensure</span> <span data-contrast="auto">acceptance criteria, personas, customer journeys, test data, edge cases, non-functional</span> <span data-contrast="auto">expectations, and quality gates reflect real customer operations and the intended product</span><span data-ccp-props="{}">&nbsp;</span><span data-contrast="auto">experience.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Build pragmatic automated checks and test frameworks for UI, API, integration, regression,</span> <span data-contrast="auto">and end-to-end workflow validation using common product and quality engineering tools.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Champion shift-left quality culture by mentoring developers, product managers, and&nbsp;designpartners&nbsp;on testing principles,&nbsp;behavioural&nbsp;specifications, clear acceptance criteria,&nbsp;earlyvalidation,&nbsp;fast feedback loops, and production-quality observability.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Work effectively with ambiguity, proactively designing quality solutions based on evidence&nbsp;when&nbsp;clear requirements,&nbsp;behaviour&nbsp;definitions, customer workflow expectations, or quality baselines do not yet exist.</span><span data-ccp-props="{}">&nbsp;</span></li> </ol> <p><strong><span data-contrast="auto">Required Qualifications:</span></strong></p> <ul> <li><span data-contrast="auto">5+ years of progressive software engineering or quality engineering with deep</span> <span data-contrast="auto">focus&nbsp;on quality in complex, distributed system environments.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Proven track record as an individual contributor with strong quality mindset and</span> <span data-contrast="auto">ability to influence technical direction through innovative, pragmatic, and</span> <span data-contrast="auto">evidence-based approaches.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">&nbsp;Deep hands-on experience working with web-based products, including front-end</span> <span data-contrast="auto">behaviour, API, service&nbsp;integration&nbsp;and functional end-to-end testing.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">&nbsp;Strong experience building test automation frameworks such as Playwright,</span> <span data-contrast="auto">Cypress from the ground up</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Practical experience integrating automated tests and quality checks into CI/CD</span> <span data-contrast="auto">pipelines using tools such as GitHub,&nbsp;Buildkite, or similar platforms.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">&nbsp;Experience defining deployment and release quality gates, including test suite</span> <span data-contrast="auto">selection, environment readiness checks.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">&nbsp;Problem-solving skills with talent for root cause analysis of complex system.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">&nbsp;Excellent technical communication and collaboration skills to effectively guide and</span> <span data-contrast="auto">influence engineering peers, product managers, and business stakeholders</span> <span data-contrast="auto">through&nbsp;deep technical&nbsp;expertise&nbsp;and strategic quality insights.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">&nbsp;Genuine curiosity and passion for understanding product architecture, user</span> <span data-contrast="auto">experience flows, customer workflows, analytics use cases, and the business</span> <span data-contrast="auto">impact of engineering and data decisions.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong><span data-ccp-props="{}">Reasons to join our team:</span></strong></p> <ul> <li>Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years</li> <li>Full benefits including health care, paid time off, and others</li> <li>A supportive team environment with emphasis on learning and development opportunities</li> <li>Our Promise: You will learn, grow, and be appreciated for your impact and contributions.</li> <li>Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.</li> </ul> <p>Even if you don't have all of the Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!<span data-ccp-props="{}">&nbsp;</span></p> <p>&nbsp;</p><div class="content-conclusion"><p>StarRez is an equal opportunity employer.</p></div>