About the role
Main missions
- Ensure that all defined processes are implemented with the operational team on a daily basis
- Assist in the setup and monitoring of the quality related KPIs
Main functions
- Process mapping and establishing an audit grid for each operational process
- Implement and create audits and their follow-up with cross-functional teams (operations, sales, projects, quality, customer service, linehaul, etc.)
- Attend weekly quality reviews with cross-functional teams
- Challenge processes to improve KPIs with elaborating new functions in system / in operationnal flow
- Collobarate with OPS teams on daily issues encountered and report Root Cause / Action plan
- Data crunsh on quality topics related to KPI / process improvement
Requirements:
1. Master degree in logistics / supply chain / lean management
2. Hard skills required for this job: KPI creation and monitoring, New/ improve processus / lean, Deep dive analysis, SQL (must)
3. French, English can work as working language.
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