Senior Associate Quality Specialist (BGC Taguig) | Onsite
Tasq Staffing Solutions, Inc.
- Employment
- Full-time
- Seniority
- Senior
About the role
Key Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan. Provide coaching and feedback to agents. Perform RCAs and report findings to Operations to develop actions for mitigation. Identify Training needs and work collaboratively. Participate in calibration sessions to bring about consistency in evaluation. Process transactions/take calls to remain hands on process domain. Perform process audits to ensu…
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