Real Estate Leads Manager - Freelance, Remote

The Impact you’ll make

• Receive and process inbound relocation and buyer/seller leads per brokerage rules and SLAs
• Review CRM/lead system notes; qualify and update missing details
• Conduct brief phone/email follow-ups when required by brokerage policy

• Accurately assign and route leads to the correct agents/teams by territory, specialization, and pre-set rules
• Confirm lead receipt and acceptance with agents; re-assign as needed per policy
• Escalate mismatches, routing exceptions, or urgent relocation requests to management/client services

• Monitor lead queues to ensure timely distribution and follow-up
• Track and act on aging leads, acceptance deadlines, and declines
• Maintain compliance with brokerage SLAs and document actions in the system

• Maintain complete and accurate lead records within the brokerage’s relocation/lead systems
• Generate routine reports on lead volumes, assignment accuracy, SLA compliance, and agent acceptance/decline rates
• Identify trends and surface issues impacting performance or data quality

• Liaise with agents, teams, and internal departments to ensure smooth handoffs
• Uphold confidentiality and follow data security best practices

Skills, Knowledge and Expertise

• Direct, hands-on experience assigning and managing residential real estate leads in the U.S.
• Proven experience using at least one of these platforms in a brokerage/relocation or leads manager role:
  • eRelocation by ASK; AnywheRE or Leads Engine by Reology; Broker Center by Cartus; Global Referral Network by Sotheby’s International Realty; CIH Network by Compass Real Estate
• Prior experience in a large brokerage, franchise, or corporate real estate operations environment (not sole-agent or very small teams)
• Excellent written and spoken English with a neutral accent; ability to provide a voice sample and brief intro video
• Strong attention to detail, accuracy in data entry, and proven ability to meet SLAs in high-volume queues

• Platform proficiency: eRelocation (ASK), AnywheRE/Leads Engine (Reology), Broker Center (Cartus), Global Referral Network (Sotheby’s), CIH Network (Compass)
• CRM and reporting skills; comfortable with spreadsheets to track volumes, SLAs, and agent responses
• Process-driven, detail-obsessed, and comfortable operating in SLA-bound workflows
• Clear, professional, and concise communicator (email and phone); neutral accent
• High integrity with confidential data; dependable, organized, and proactive
• Able to leverage tools like Magic AI Tool for drafting/research and Grammarly for error-free writing

• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

• You thrive in structured, high-volume operations and enjoy keeping queues clean and on time
• You understand relocation workflows and global referral networks, and you are comfortable coordinating with agents and internal teams
• You take pride in accuracy, follow SOPs, and consistently hit deadlines
• You communicate clearly, escalate issues early, and solve routing problems without letting SLAs slip
• You have reliable internet, a secure remote workspace, and are ready to provide a voice sample and intro video

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
• Monday–Friday, 8:30am to 5:00 pm EST

• $8 per hour
• No benefits package included

Benefits