Receptionist

Key Responsibilities

• Answer and triage incoming telephone calls, transferring promptly and taking accurate messages when required.
• Register visitors and guests via the building management portal, ensuring a smooth and compliant arrival process.
• Maintain accurate records for visitor and contractor passes, monitoring issue and return.
• Support access‑related requests and liaise with building management to provide a seamless access into the offices.
• Coordinate meeting room bookings and client‑floor requirements, liaising with onsite catering and AV teams to confirm set‑ups, timings, and special requests.
• Process hospitality and catering requests, including breakfasts, lunches, and ad‑hoc orders, ensuring accuracy and timely delivery.
• Support the planning and on‑the‑day delivery of internal and external events, liaising with hosts, catering teams, and suppliers as required.
• Assist the lead receptionist when required with ordering of stationery and office supplies, maintaining tidy and organised storage areas.
• Assist the lead Receptionist with Processing incoming and outgoing post and courier deliveries when required
• Assist with facilities‑related requests, including supporting helpdesk tickets and responding to operational queries as required.

Skills, Knowledge & Expertise

• Excellent telephone manner, with the ability to take accurate messages;
• Excellent client interfacing and customer service skills;
• A professional approach and positive manner;
• A high level of attention to detail;
• Good communication skills, courtesy and patience;
• Good command of the English language, both spoken and written.
• Ability to gain a good knowledge of the Company and its employees;
• Confident, energetic and assertive;